At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Director, Analytics and Insights will have a proven track record of mining various data sources, developing business strategies, be a strong collaborator who builds excellent relationships across enterprise stakeholders, and a leader who actively develops a high-performing team.

Core Responsibilities:

Collaborate with teams across the Enterprise to understand business objectives and lead data analysis to identify prospective strategies for business consideration. Drive consultations by engaging with a broad range of stakeholders to define opportunities and objectives to deliver impactful business imperatives. Analyze and diagnose complex business problems by identifying root causes and developing actionable insights to drive strategic decision-making. Identify and measure campaign KPIs and deliver post-campaign results to stakeholders and business partners in addition to the development and distribution of recurring KPI reports across the business. Oversee the prioritization of multiple projects aligned with strategic priorities. Lead a team of diverse colleagues to complete deliverables, develop their capabilities, and help them to accomplish their career objectives. Educate, champion, and elevate analytics across the broader organization.

Qualifications:

Advanced Excel and data visualization capabilities. Advanced understanding of SQL and at least one SQL client software application (E.g. BigQuery, Dbeaver, Hive Terminal). Working knowledge with at least one programming language is a plus. Ability to troubleshoot and resolve complex technical issues independently leveraging existing resources (existing documentation, training modules, online resources). Ability to draw insights from data and link identified insights to deliver on strategic imperatives. Proven ability to influence and manage both internal and external partners with the ability to diagnose needs and create and deliver actionable solutions. Proven track record of leading comprehensive strategic reviews, developing recommendations and supporting stakeholders with implementation. Strong understanding of card economics and associated P&L with proven success in identifying and executing on opportunities to improve profitability. Demonstrated ability to strive within a highly matrixed organization; capable of influencing and building internal alignment across lines of business. Strong team player with ability to build relationships and influence decisions to get things done without direct authority. Track record of achievement with intense results orientation; proven ability to drive change. Ability to create strong team environment encouraging innovation, diversity and creative thinking.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.