Job Title:

Director, Delivery

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Location: Bellevue, WA (Hybrid - minimum of 3x/week)

Responsibilities:  

Oversee technical deliverables and communicates with leadership to evaluate performance, and assess needs, optimization and risk. Lead multiple projects and oversee various onshore and offshore development teams to ensure that specifications are met. Identify new technology solutions and work closely with internal business partners to forecast future needs and develop effective strategies to meet business objectives. Ensure all new projects are utilizing CONCENTRIX's standard methodology like Digital Cockpit. Engage the service line as needed before starting a new project. Define, organize, and lead a team of client and external resources to implement complex new arrangements with combinations of development, testing, analysis and operational elements such that the client and Concentrix meet all program goals. Collaborate cross-functionally to monitor performance and customer service efficiencies, including performance guarantees, customers and Concentrix’s program and financial goals. Responsible for understanding and managing the key P&L metrics: GM, MMs, Revenue/MM, Travel, etc. Responsible for understanding key issues related to a Deal’s P&L (i.e. revenue recognition). Actively drive the development and/or execution of at least one key service offering within the domain. Use deep technical knowledge to identify, manage and troubleshoot potential issues and roadblock to include speaking to the technical aspects of the engagement and the ability to have architecture level discussions with COEs and Client teams. Manage communication plans, presentations and reporting for clients, internal teams and leadership on status of projects, initiatives, and activity. Develop, recommend, and/or implement strategic initiatives associated with improving practices; establish schedules, and collaborate with various stakeholders on content and processes. Translate broader business initiatives into clear team objectives and concrete goals, align appropriately with other groups for efficient, coordinated action. Set performance direction and monitor progress and deliverables. Provide structure, feedback and direction to team. Create clear and measurable goals, while holding self and contingent teams accountable.  Recognize new opportunities and be able to make proposal to CONCENTRIX account management teams/leadership with recommendations for closure. Work with client and internal RMG, Recruitment and account management teams to recruit top talent. Operational Compliance of Self and Team, Self Inputs/Learnings, Expense Reports, Time Reporting; ensuring Personal Development Plans for all direct reports. 

Qualifications: 

Minimum of 15 years’ combined technical and project management experience Supply chain experience required and a strong Agile background Strong experience understanding and managing key P&Ls and revenue recognition.  Proven ability to lead technical teams, both onshore and offshore to include operational Compliance of Self and Team, Self Inputs/Learnings, Expense Reports, Time Reporting; ensuring Personal Development Plans for all direct reports. Hands on knowledge of current technology standards and trends. Experience managing large teams and the ability to review code with team and know enough to help trouble shoot and redirect Agile background & understanding of story points and how cost models work and how to execute against them Experience managing Business Requirements, Project Plans, Project Schedules and associated project materials Experience identifying, defining, and implementing technical design/coding standards. Ability to recognize new opportunities and be able to make proposal to CONCENTRIX account management teams/leadership with recommendations for closure. Operational Compliance of Self and Team, Self Inputs/Learnings, Expense Reports, Time Reporting; ensuring Personal Development Plans for all direct reports. Proven experience working with recruitment and account management to recruit top talent. Excellent written and verbal communication skills. A wide degree of creativity and latitude is expected. Preferred experience would be managing 150+ resources (onshore & offshore) in a supply chain (i.e. retail, e-commerce, etc.) software development project. Ability to be onsite at client locations, at a minimum of 3x/week.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $170,851- $256,277, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.The deadline to apply for this position is May 5, 2025.

Location:

USA Bellevue 3326 160th Ave SE, Suite 100 and 305

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.