Intuit Customer Success (ICS) Data Science has an exciting opportunity to be part of the ICS Data Science and Global Business Solutions Group (GBSG) Customer Success executive leadership teams that plays a critical role in driving growth across our GBSG Ecosystem and delivering world-class end-to-end experiences for our customers. This is achieved by leveraging deep data insights and the voice of our customers to identify the moments of truth that matter most—moments where our insights fuel meaningful transformation and growth.
Strategic Importance and AlignmentThis role directly aligns with Intuit’s strategy to become an AI-driven expert platform, delivering personalized, end-to-end experiences. The Director of GBSG Customer Success Data Science plays a mission-critical role in advancing enterprise-wide goals, supporting strategic initiatives including:
GBSG Growth & Retention – Driving personalized onboarding, proactive retention, and intelligent cross-sell via expert and digital support.AI-Powered Customer Obsession – Embedding Intuit Signal insights into the product lifecycle to inform roadmap decisions and friction reduction.GBSG Digital-First Support – Accelerating AI-first support with smarter targeting, guided workflows, and improved operational efficiency.GBSG Human + AI Powered Selling – Applying predictive and generative AI to drive lead scoring, seller enablement, and conversion acceleration.This Director-level role sits within the ICS Data Science & Analytics org and holds end-to-end Data Science accountability for customer experience, voice of customer (VoC) insights, data infrastructure, and performance measurement supporting GBSG’s digital and assisted Customer Success (CS) experiences. In a currently fragmented landscape, this leader is tasked with setting the vision, roadmap, team structure, and building a single cohesive data science organization necessary to deliver impact at scale and meet the increasing complexity of CS data science needs in alignment with Intuit’s FY26 Big Bets.