Overview We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. Know more: PepsiCoJobs Responsibilities The Opportunity Visionary Director, BIOps, to lead our growing data organization. In this role, we are seeking an experienced Director – BIOps Program Management to lead and oversee multiple large, complex Business Intelligence Operations (BIOps) programs. This role requires a strategic leader with deep expertise in BI governance, data analytics, cloud-based BI platforms, automation, and operational excellence. The ideal candidate will drive scalable BIOps strategies, optimize BI platforms, and ensure high availability, reliability, and performance of enterprise analytics solutions. Lead and manage large-scale BIOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Oversee the implementation of real-time monitoring, automated alerting, and self-healing BI platforms to improve uptime and performance. Develop and enforce BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery. Ensure the standardization and automation of BI pipeline workflows, report generation, and dashboard refreshes. Lead and manage the full people, process and technology driven Data & Analytics platform technology strategy and cultural shift for PepsiCo IT to a world class data first organization working across all Sector S&T. Champion of PepsiCo’s Data & Analytics program and platform management supporting large scale global data engineering efforts partnering across S&T organization Support Data & Analytics Technology Transformations to provide full sustainment capabilities across the PepsiCo Data Estate, including data platform management automation of proactive issue identification and self-healing abilities. Your Impact AsDirector, D&AI BIOps (Business Intelligence Operations) Program Management your scope would consist of Ensure high availability and performance of BI tools such as Power BI, BOBJ, Tableau, MicroStrategy, SAP BO. Drive real-time observability, monitoring, and predictive analytics to improve BI system efficiency. Lead efforts to optimize data models, enhance report performance, and reduce query execution times. Partner with Data Engineering, Analytics, AI/ML, CloudOps, and DataOps teams to enable data-driven decision-making. Act as a strategic liaison between IT, business leaders, data stewards, and compliance teams to ensure DataOps aligns with regulatory and security requirements. Present program updates, risk assessments, and BIOps maturity progress to senior executives and key stakeholders. E2E BI operations and sustain – Testing and monitoring process to support global products and projects (cross sector) in partnership with Data Engineering teams. Day to Day – Data products support, service-level agreements (SLA), and clear definition to meet business demand. Engage with SME’s. Partner in work Intake process and Agile management process for data platform teams. Lead strategy and direction and drive excellence for PepsiCo customers. Actively manage Senior/Executive level relationships up to CEO Strategic: Rapidly create and manage automation-based and structured processes. Collaborate with cross-functional teams to identify and resolve issues related to cloud infrastructure and data services. Develop and automate operational policies and procedures. Establish crisis management functions that ensure world class time to mitigate for service outages and incidents. Develop and maintain strong relationships with the customer audience. Leverage your skills such as active listening, problem-solving, and being transparent to address difficult customer situations requiring you to set and manage customer expectations while maintaining a trusted customer. Enable a customer obsessed environment where team members can relentlessly champion and advocate for our customers. Build a team culture that thrives on customer obsession. Work collaboratively with wider PepsiCo colleagues to ensure your customer is delighted with their Azure cloud experience. Attract and build a diverse, high-performing team with capabilities needed to achieve current and future business objectives. Remove barriers to agility and enable the team to shift priorities quickly without losing productivity. Develop the appropriate organizational structure, resource plans and culture to support the business objectives and customer deliverables. Leverage your technical and operations expertise in cloud and high-performance computing to establish a solid understanding of the business, customers need, and ability to earn trust in relationships. Qualifications ¿Who Are We Looking For? 15+ years of technology work experience in a large-scale Global organization – CPG preferred. 10+ years of experience working in Data& Analytics field. 10+ years of experience working within a cross-functional IT organization. 8+ years of experience in leadership/management experience. Excellent Communication: must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership – Make it happen – Delight the customer. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. Experience in a leadership role in technical support for mission critical solutions in an Microsoft Azure environment. Site Reliability Engineering experience with modern site reliability practices including automated remediation of issues, or improved scalability, etc. Experience driving Operational Excellence in operating large complex mission critical solutions. Significant experience in delivering large scale operational services in a complex-change environment. Critical Strategic thought leadership - business value focus: cost reduction/reduce costs. Critical Strategic thought leadership – Organization effectiveness: Increase flexibility / dynamic priorities Critical Strategic thought leadership – Operational effectiveness: increase delivery speed / reduce time Ability to create strategic plans spanning multiple time horizons and across multiple partner Teams. Ability to build cross-functional relationships through trust, respect, and partnership. Ability to discern perceived differing priorities between the business and IT, and identifying a path forward that is mutually beneficial. Experience in driving consensus around and across virtual teams and multiple functions through clear communication of vision and objectives, thorough planning, effective execution, and realization of desired benefits. Track record of consistently delivering excellent results in challenging and/or transformational environments. Experience working across the PepsiCo organization, ideally with multi-country or global implementation experience involving data. Knowledge of some of the key concepts around master data management, data standards, analytics, and digital transformation. Strong knowledge and understanding of data acquisition, data catalogues, data standards, and data management tools. Strong Communication Skills/Able to Persuade/Influence Others at all Organization Levels and the ability foster lasting partnerships. If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. What can you expect from us: Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. Financial wellness programs that will help you reach your goals in all stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.