Your opportunity

At Schwab, you are empowered to make an impact on your career.  Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry.

About the team:

Charles Schwab’s Operational Services team is partnering with our Digital Assets team to expand our retail product offering to include spot crypto trading for retail clients. This new offer will complement an existing extensive range of brokerage and banking products, serving a critical role in maintaining Schwab’s place as a leading financial services firm, providing accessibility and award-winning education on cutting-edge products and services for retail clients.

Within Operational Services, the Crypto Operations team will support the operational requirements of the spot cryptocurrency offering, conducting oversight of execution activities related to new account enrollment, trading, transfers and money movements, reconciliations & corrections, and reporting.

We believe in the importance of in-office collaboration and intend for the selected candidate for this role to work on site in the specified location in line with our in-office philosophy and expectations.

Job summary:

This role involves collaboration and cross-functional work across multiple business lines, engaging partners at all levels, and leading projects and functions to operationalize our retail cryptocurrency offer strategy. The Director role will report to the Managing Director, Fixed Income & Specialty Operations and will be responsible for the following:

Partner with cross-functional teams to help drive the formation of key operational processes supporting the crypto business including the design of infrastructure and tools.Assist with efforts to build the operational support team.Maintain a deep understanding of the digital asset space and uniquely position yourself as an invaluable subject matter authority as it pertains to operational activities.Partner with various leaders and working groups in Digital Assets and Operational Services to understand the specialized operational environment and manage multiple complex projects that implement our cryptocurrency offer strategy.Improve the client experience consistent with Schwab’s ‘through the client’s eyes’ strategy by iterating on enhancements to technology, service, and processes to optimize performancePost product launch, this role will manage multiple critical business functions for the cryptocurrency operations including potential areas such as account servicing, trading, settlements, liquidity/cash management, reconciliation, transfers, and risk management Identify inefficiencies in performance and prepare materials on operational performance, issues, and improvement opportunities to influence senior leadership decision making.Manage and coach a team across multiple operational functions to maximize employee performance.What you have

Required:

10+ years of full-time work experience, including leading teams and projects relating to financial services operations3+ years of cryptocurrency operations experience, particularly in standing up digital asset operations functions.2+ years’ experience in direct people leadership – others in your organization have reported directly to youRobust knowledge of the technology and processes required to support digital assets and cryptocurrency, with a focus on various commonly traded asset types, and on-chain product experiences across multiple blockchain networks.Demonstrated ability to gain alignment on business strategies and drive progress (e.g. developing materials to tell stories and make recommendations; effectively presenting to executive audiences) on multiple priorities and relationships simultaneously.Experience maintaining a perspective on the evolution digital asset markets, regulations, technologies, and best practices to inform opportunities to improve product and service performance.Comfort dealing with ambiguity in a dynamic and fast-paced work environment, with sense of urgency and proactiveness.Analyzes issues objectively, thinking through all potential impacts, and capitalizes on opportunities to operate more efficiently, improve performance and support ongoing offer evolution.Be part of a 24/7 on-call rotation.Intermediate user of PowerPoint and data analysis tools (e.g. Excel).Personally and professionally aligned with Schwab’s vision and values, and a deep interest in financial services.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance Apply Save job