8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

ABOUT THIS JOB:

The Director, Technology provides technology solutions and services that help deliver CarMax’s strategic mission and plans.  This position directs and manages the strategic planning, software development, SaaS configuration, administration and maintenance for a large suite of application systems and solutions.

This includes development of long and short-term technology solutions that address business goals and deliver improved profitability, efficiency and an unrivaled customer experience.  The position partners with the following business areas: Retail, Customer Experience, Customer Relations, Service Operations, among others.

ESSENTIAL RESPONSIBILITIES:

Strategic planning and results focus

Identify the appropriate goals for the teams that will achieve enterprise objectivesPrioritizing objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendationsDeliver on commitments by being results focused and efficiently leveraging team talent

Communication

Strong interpersonal skills are required to develop the vision by partnering with business partners, peer groups, the IT management team and key employees.Present the vision to executive management at the appropriate level of detail.Communicate the vision in a way that clarifies the direction for the team to support the strategic direction.

Team Leadership and Development

Attract, recruit and retain a strong bench of skilled and engaged associatesCoach associates to deliver on the overall team visionCreate clear role expectations and leverage industry standards to move the practices forwardDevelop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training and advocacyManage resourcing for product roadmap that aligns with business need

Technology

Possess an in-depth knowledge and stays current with industry trends in: software languages, application development principles and best practices, AI, and implementation and management of SaaS solutions. Formulate a technology plan for each business area based on in-depth understanding of the current needs of the business, the future direction of the business and the road map of the technology.

QUALIFICATIONS AND REQUIREMENTS:

Passionate about information technologyPersuasive communicator – able to explain complex or intangible concepts to stakeholders at all levelsGood listener – weighs input from multiple perspectives when forming opinions and recommendationsCollaborative and team oriented work approachExperience gaining consensus among a large, diverse group of stakeholdersExperience managing, training and mentoring others in IT SaaS platforms, specifically contact center tech.Able to easily motivate and inspire team members, peers, stakeholders and executivesInnovative; thinks beyond boundariesAnalytical; solves problems at root cause and prioritizes effectivelyContinuous learner and improvement mentality; never satisfiedComfortable speaking to large audiences and executivesFlexible and open-minded; proactively seeks input from othersEntrepreneurial drive and spirit; enjoys working in a fast-paced environmentHandles constructive criticism with ease; adapts easily and efficiently to changeBA/BS Degree required. Master’s Degree a plus10+ years of experience in Information Technology with 7+ years of application systems development and implementation5+ years’ experience managing direct reportsExperience with lean/agile development processesExperience with Genesys Cloud preferred

Work Location and Arrangement: This role will be based out of the CarMax Home Office in Richmond, VA and have a Hybrid work arrangement

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. 

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.