Location
Centennial - 6465 S. Greenwood Plaza Blvd, Suite 700Business
At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.
As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Overview
The Director of Operations is responsible for providing strategic leadership to the Construction, Purchasing, Design Studio and Customer Service teams to deliver up to 500 homes per year. The Director of Operations will be well versed in all facets of residential construction for single family detached and attached for sale housing. Leadership of community performance forecasting, financial strategy, and thoughtful analysis to achieve quarterly and annual business goals. The position will have a keen focus on delivering an exceptional customer experience as measured by Avid surveys of homeowners. Director of Operations will work closely with all other departments to advance new initiatives and construction innovations.
Key Deliverables
Manage the field activity and construction cycle time to forecast home completions, trade allocation, and utility/land improvement coordination. Manage the team to deliver home closings per planned schedules.
Oversee and be champion for quality of home delivery, providing support and mentorship to field teams and making sure we deliver homes 100% complete at NHO.
Oversee performance and delivery of any fee build opportunities.
Work directly with CX manager to assure an excellent experience for our customers and team members.
Provide purchasing team regular update on performance of trade partners and provide scope of work recommendations to assure homes are being built to Brookfield quality standards.
Work directly with trade partners and purchasing team to resolve any conflict in the field.
Manage the customer service team to deliver a great experience for our home owners. Engage and lead continuous improvement in the Customer Service team through a working relationship with Avid to identify areas to improve on the Customer Experience including internal audits and employee recognition and incentive plans.
Ensure customer requests are responded to within 24 hours and strive to have all work orders completed within ten days.
Assure customer service team is proactively engaged in quality assurance program to assure homes are complete 100% by NHO.
Provide strategic leadership and vision to the team, communicating both short- and long-term goals for team member engagement. Skills to include business plan reporting and forecasting, strategic solutions to provide value, and cost saving recommendations to achieve home delivery on time and at budget.
Endeavor to achieve ongoing improvement to the customer experience in their purchase of a Brookfield home or rental housing.
Work with operations team to assure housing sequence and permitting are aligned with business plan goals to assure completions on time and within budget.
Partner with Product Development Manager to assure plans are designed to maintain Brookfield quality standards and meet business plan goals for permits and construction starts.
Coordinate with the development team to ensure forward planning processes, plans and permits are completed in quality form to achieve business plan starts.
Work with development team on design and planning of new housing programs, schedules, milestone activity, including land takedowns, permit fees, utility applications, and other processes to achieve goals.
Support and assist development team with any jurisdictional requirements, and overall business planning.
Work with development team to provide completed lots in line with business plan goals.
Must Haves
Bachelor’s degree in construction management preferred or related industry experience (relevant work experience accepted)
10-15 years experience in management for production home building
Experience managing multiple departments
Strong verbal and written communication skills
Extremely organized and able to handle multiple projects and assignments
Your Opportunity - US
We are proud to offer our employees what they value most:
Competitive compensation
Annual Base Salary: $135,000-$160,000
Annual Bonus Target (Discretionary): 30%
Excellent extended medical, dental and vision benefits beginning day 1
401(k) matching, vesting begins day 1
Career development programs
Charitable donation matching
Paid Volunteer Hours
Paid parental leave
Family planning assistance including IVF, surrogacy and adoptions options
Wellness and mental health resources
Pet insurance offering
A culture based on our values of Passion, Integrity and Community
We anticipate this requisition staying open for a minimum of 5 days. We encourage your prompt application.
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Brookfield Residential participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.