Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As the Director, Commercial Strategy and Planning, you will define and lead enterprise-wide initiatives focused on accelerating growth, deepening customer engagement, and delivering strong commercial outcomes. You will be responsible for shaping strategic priorities, executing complex programs, and influencing key stakeholders across functions and regions.

This role blends visionary thinking with operational execution—ideal for someone who thrives at the intersection of innovation, data-driven decision-making, and cross-functional collaboration.

What you’ll be doing:

1. Strategic Leadership

Shape and support the development of long-term commercial and customer strategies that drive sustainable business growthCollaborate with cross-functional teams to align go-to-market efforts with evolving customer needs and industry trendsLead the creation of effective business models, value propositions, and customer engagement strategies across regions and segmentsSupport capability building across key commercial areas such as sales enablement, customer insights, CRM, and performance analyticsDevelop strategic plans and investment priorities that strengthen the company’s competitive position and deliver meaningful impact

2. Program Design & Delivery

Lead high-impact, cross-functional transformation programs from ideation to implementationEnsure timely delivery of programs with measurable business value and customer impactEstablish program governance frameworks, KPIs, and delivery milestones that drive accountability and visibilityContinuously identify and remove barriers to execution, leveraging agile methods to adapt as needed

3. Stakeholder Engagement

Act as the central point of coordination between executive leadership and regional/functional teams to align resources and transformation prioritiesInfluence and guide internal stakeholders—including Product, Tech, Marketing, and Sales—toward a unified customer-focused growth strategyDrive change management efforts to ensure lasting adoption of new processes, systems, and capabilities

4. Commercial Impact & Continuous Improvement

Track and report program outcomes and performance against strategic and commercial goalsLeverage customer insights and market intelligence to inform continuous improvement and innovationMonitor competitive dynamics and industry trends to anticipate opportunities and risks
 

What we need from you:

Bachelor’s degree in Business, Strategy, Marketing, or a related field; MBA or advanced degree preferred10+ years of progressive experience in commercial strategy, business transformation, or enterprise program leadershipProven track record of designing and delivering strategic initiatives that drive measurable business impactStrong experience working in cross-functional environments with diverse regional and functional stakeholdersFamiliarity with modern sales, marketing, and customer engagement tools and practicesAbility to develop business cases, manage budgets, and communicate effectively with executive-level audiencesVisionary and strategic thinker with a hands-on, pragmatic approach to executionExceptional communication and influencing skills, with confidence engaging C-level stakeholdersStrong program and change management expertise in complex, matrixed organizationsPassion for elevating the end-to-end customer experience and driving measurable valueAnalytical and commercially minded, with the ability to translate insights into strategy and executionAgile mindset, capable of navigating ambiguity and leading transformation in dynamic environments
 

Desirable Experience

Experience in a B2B environment, ideally within a service-oriented or technology-driven industryExposure to customer segmentation, lifecycle marketing, and solution-oriented selling modelsKnowledge of recurring revenue models, customer analytics, and commercial operationsExperience leading transformation or growth initiatives in fast-paced, dynamic settingsUnderstanding of digital platforms and tools that enhance customer experience and operational efficiency

     

Location

London, United Kingdom

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!