This employee is responsible for managing specific centralized business processes for patient retention, optimizing process efficiency, improving patient experience/outcome, and patient Lifetime value. The employee also supports operational projects to improve efficiencies across the organization. Develops/leads projects and improves processes by identifying and implementing new applications, system enhancements/hard stops/changes, workflow modifications, etc. JOB FUNCTIONS Manages multiple centralized groups focused on improving patient retention and centralized sales activity Establishes and progressively improves patient lifetime value to support overall revenue growth Maximizes cross-selling activities/potential to improve revenue per patient Identifies, leads, and executes projects relating to process efficiency, remote patient engagement/management, and compliance improvements Performs ROI and Cost/Benefit analysis of new opportunities and presents findings Develops and follows through on special projects designed to achieve cost savings per budget/plan Participates in the implementation of resulting programs or procedural changes Identifies issues as they arise facilitate resolution of issues escalate to relevance as needed Monitors projects against implementation schedules