The opportunity

Delaware North Gaming is hiring a full-time Director, Business Insights and Analytics to join our team. As the Director of Business Insights, you will be responsible for leading all aspects of reporting and analysis related to Gaming, Marketing, and the operation of Delaware North Interactive’s Real Money Gaming verticals. If you are a leader dedicated to service excellence and seek a culture of bringing company values to life, apply today. 

Pay

Minimum \u2013 Anticipated Maximum Base Salary: $104,100 - $140,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Collaborate with senior leaders to define analytical needs, identify business opportunities, and deliver data-driven solutions that support revenue growth and operational improvement Conduct rigorous analytics to enhance profitability, customer retention, reactivation, and service across gaming verticals, using a consultative and insight-driven approach Leverage tools like SQL, R, Python, and Tableau to build analytics and reporting solutions, while actively integrating new technologies into business processes Drive Gaming 1 to Play Tech platform transition
Define and track key metrics and KPIs, supporting test-and-learn initiatives and delivering actionable insights through advanced data visualizations Develop and present executive-ready materials, clearly communicating complex findings and performance drivers to senior management in a compelling format Mentor analysts and empower business users, identifying opportunities for new self-service tools, improving productivity, and training stakeholders on BI tools and processes 

More about youBachelor's degree in finance, marketing, engineering, economics, mathematics, statistics, business, computer science, data science or an equivalent technical field Experience managing direct reports  High proficiency with Tableau with prior experience working with Tableau data model, scheduling, and automation; Tableau certification preferred Experience with Gaming 1 and Play Tech platformsSignificant experience in data extraction and transformation, relational databases, and SQL Minimum of 3 years of professional experience working in quantitative or data analyst roles Demonstrated business acumen for the iGaming and Sportsbook industry; ability to articulate the fundamental drivers of business performance 

Shift details

Monday to Friday
Evenings as needed

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.