The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal is seeking a visionary, strategic, and highly collaborative leader to serve as Director, Head of Brand Design. In this pivotal role, you will partner with the Senior Director Brand and Creative Marketing, the creative marketing team, and cross-functional partners to manage the creative expression of PayPal’s brand design globally.

Job Description:

Essential Responsibilities:

Develop and articulate clear functional strategy and objectives in alignment with brand marketing strategy and operations requirements to deliver compelling resultsNegotiate with and influence decision-making reaching the senior executive levelIdentify and resolve unique situations of substantial significance in field of brand marketingAllocate resources, responsibly and apply creativity to convey a consistent and compelling brand messageProvide support, coaching and guidance to others to build strong brand recognition and loyaltySupport and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Minimum Qualifications:

Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

This role is responsible for defining and implementing scalable brand systems that integrate verbal, visual, and experiential elements, ensuring consistent, impactful storytelling across all touchpoints. As a key steward of the PayPal brand, you will oversee with a discerning eye for design quality the evolution of its identity, inspire creative excellence, and drive alignment across internal teams and external agencies.

At PayPal, we believe that every interaction is an opportunity to inspire trust, empower individuals, and advance the future of commerce. As the Director, Head of Brand Design, you will be responsible for leading the global creative vision and operational excellence behind PayPal’s brand. This role will define PayPal’s visual identity and design excellence and design systems, drive consistency across channels, and build a scalable approach to creative expression that aligns with business objectives.

Brand Design Leadership:

Define and oversee with a discerning eye for design quality the implementation of a cohesive design system that integrates verbal, visual, and experiential elements.

Collaborate with marketing, product, design, and communications teams to ensure PayPal’s brand is consistently represented across all touchpoints.

Act as a champion for creative innovation, driving the evolution of PayPal’s brand identity while maintaining global consistency.

Lead the development of scalable design systems that support omnichannel campaigns, product experiences, and global communication initiatives.

Build and maintain a robust brand design system that adapts seamlessly to local market needs while preserving global consistency.

Partner with product and engineering teams to ensure the brand’s integration into PayPal’s digital interfaces and tools.

Team Leadership and Collaboration:

Manage and mentor a team of creative professionals, fostering a culture of collaboration, innovation, and excellence.

Partner with external agencies and internal stakeholders to deliver world-class creative work that aligns with business objectives.

Build cross-functional relationships to ensure alignment on creative strategies, systems, and implementation.

Executional Impact:

Oversee the development and execution of integrated marketing campaigns, ensuring consistency across all channels and markets.

Act as the final approver of creative outputs, ensuring alignment with brand standards and creative integrity and business priorities.

Monitor and analyze performance metrics to inform decision-making and drive continuous improvement.

Qualifications:

12+ years of experience in branding, creative leadership and brand stewardship, or design systems, with a proven track record of managing global brands.

Proven general management skills with expertise working fluidly with internal and external creative partners.

Strong grasp of setting priorities to deliver on business objectives.

Demonstrated ability to manage direct reports and influence cross-functional teams.

Strong problem-solving, strategic, and analytical capabilities.

Ability to craft compelling narratives and communicate effectively with diverse stakeholders.

Skilled at driving projects independently in a matrixed global organization.

Collaborative, results-driven mindset that fosters open communication.

Comfortable working in a fast-paced, dynamic environment with shifting priorities.

Expertise in building and scaling design systems across omnichannel platforms.

Strong leadership experience with the ability to manage and inspire creative teams, including writers, designers, and art directors.

Proven success in managing cross-functional teams and delivering results in a fast-paced, dynamic environment.

Exceptional storytelling, verbal, and written communication skills.

Experience in fintech, technology, or global consumer brands.

Passionate about design systems, brand strategy, and driving innovation leveraging AI to shape the future of brand-building.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.