The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As Director, Affiliate Services, you will lead the global Affiliate Services team and be a member of the Enterprise Risk Management organization and support global entities leading PayPal’s Outsourcing Management program. Your role will be to enhance and maintain PayPal’s overall strategy for outsourcing risk management, influence executive-level decision making through strategic risk assessments, partner with stakeholders in a matrixed organization to implement risk reduction strategies, monitor risk exposure, and lead initiatives for long-term outsourcing oversight and governance practices.

PayPal's global operating model depends on a distributed servicing outsourcing model. This role is required to ensure management of outsourcing risk management functions in accordance with global outsourcing regulatory requirements and expectations.

We are seeking a strategic leader to drive PayPal’s global outsourcing risk management program. This role will be responsible for establishing the overall outsourcing strategy with a significant impact on operations, ensuring outsourced service delivery aligns with organizational objectives while managing risk exposure.

The ideal candidate will lead complex, cross-functional projects related to outsourcing governance across PayPal’s legal entities and corporate structures. They will advocate for and champion PayPal’s outsourcing management framework and governance culture, fostering strong relationships across regulated entities and risk management programs.

The role involves operationalizing Affiliate Services processes for newly licensed or regulated entities globally, preparing updates for risk committees and legal entity boards, and leading contract reviews for intercompany and third-party agreements.

The candidate will collaborate with internal stakeholders across all functional areas to monitor outsourced relationships, resolve performance issues, and provide regular updates to senior management. In addition, this role will develop and enhance global processes, support internal stakeholders with reporting and remediation efforts, and drive continuous improvement to meet evolving business and regulatory requirements.

The successful candidate will also serve as a people manager, leading and developing a global team of outsourcing professionals.

Job Description:

Essential Responsibilities

Establish overall strategy for outsourcing risk management with significant impact on operations

Monitor and analyze outsourced service delivery performance and risk exposure to ensure alignment with organizational objectives

Lead complex projects related to outsourcing governance across PayPal’s legal entities and corporate structures

Advocate and champion PayPal outsourcing management framework and governance culture, foster close relationships across regulated entities and risk management programs

Operationalize Affiliate Services processes for newly licensed / regulated entities globally with respect to Outsourcing obligations

Collaborate with cross-functional teams to ensure alignment of entity management strategies and outsourcing

Prepare outsourcing updates to the risk committee’s and PayPal Legal Entity Boards

Lead and develop contract review processes related to intercompany and third-party outsourcing agreements

Collaborate with internal stakeholders across all Functional Areas to monitor group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs).  Present timely status updates to senior management

Resolve complex problems by applying functional expertise and understanding current business and regulatory trends

Develop methods and procedures for new assignments to improve global processes

Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries or remediation efforts relating to the services provided

Drive continuous improvement in the monitoring processes required to meet business or regulatory needs

Key Contacts:

Global Entity Management leadership

Functional and Regional Risk and Compliance Communities

Key stakeholders and service providers across all Global Functional Area groups including leadership

Legal

Tax

Transfer Pricing

Internal Audit

Preferred Qualification:

Leadership skills

Analytical skills

Technical skills

Change management

Stakeholder management

Integrity and high personal and professional standards

Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation

Ability to communicate complexity in a simple and clear manner

Ability to take ownership of outcomes and the ability to work with diverse teams to confront issues and drive performance

Ability to use initiative and be proactive in addressing and resolving issues

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.