Position: Director, Account Management

Job Description:
 

Forward Air is seeking a seasoned and strategic Director of Account Management to lead and enhance our account management team. This individual will play a critical role in maintaining client relationships, developing account management strategies, and delivering on key business objectives. The ideal candidate will have a deep understanding of the transportation industry, specifically LTL, Intermodal, Final Mile, and Truckload, and be able to thrive in a fast-paced, customer-centric environment.

Join the Sales team at Forward Air, an industry-leading expedited LTL transportation company that is revolutionizing the logistics industry at the perfect time. Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies. We are looking for dynamic sales professionals to join our team and help us continue to grow and expand across the country. With competitive compensation, excellent benefits, and opportunities for career growth, Forward Air is the perfect place to advance your sales career and make a lasting impact in the transportation industry. Join us today and be a part of the future of logistics!

 

Core Responsibilities & Duties:

Manage and grow existing enterprise-level customer relationships, serving as the main point of contact for their transportation needs Develop and implement account management strategies and plans to retain and grow our client base Monitor key account metrics and provide regular updates to senior management on account performance Oversee the management of all client accounts, ensuring the delivery of high-quality service and client satisfaction Cultivate strong relationships with key decision-makers within client organizations Lead and motivate the account management team to achieve and exceed goals Identify opportunities to cross-sell and upsell products and services Implement best practices for client interaction and retention Collaborate with the sales, operations, and customer service teams to address client needs and expectations Participate in contract negotiation and renewal processes Resolve complex issues that may arise, and promptly address client concerns Other duties as assigned

Qualifications:

Bachelor's degree in Business Administration, Logistics, or related field A minimum of 10 years of experience in account management, with at least 5 years in a leadership role  Proven track record in the transportation industry is a must 

Skills:

The ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast paced/high volume sales environment Exceptional interpersonal skills with an ability to build strong relationships with clients Strong understanding of customer needs and industry trends Demonstrated ability to lead and inspire a team Excellent problem-solving abilities and a client-focused approach Strong written and verbal communication skills Proficient in CRM software and Microsoft Office Suite

Forward Air is an Equal Opportunity employer.