**Antes de candidatar-se, selecione o idioma de preferência dentre as opções disponíveis no canto superior direito desta página.** Explore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível. **Descrição do cargo:** **Job Purpose:** To provide an enhanced level of customer service within our Direct to Patient (DTP) business and provide operational support. Promote constant communication between the different departments/agents/offices to comply with the services as per the highest quality standards. **Main Duties and Responsibilities:** + Book and process booking requests within Marken’s internal database, generate and verify shipping documentation where applicable. + Promote constant communication between the different departments/agents/offices to comply with the services as per the highest quality standards. + Monitor shipments on daily basis to ensure that shipments are collected and delivered within agreed time frames. + Work with customers, both internal and external, on daily basis with the aim of developing an excellent working relationship. + Work with patients to ensure that collection requirements are met and that they are kept always informed during the process to ensure visibility. + Liaise with all relevant departments within Marken’s global and domestic network to ensure all customer requirements are met. + Coordinate with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times. + Enter clinical trial sites into Marken’s internal database as needed. + Respond to incoming requests from external customers and internal offices/agents. + Prepare, verify, and distribute country specific project documentation. + File and archive documents as required. + Attend customer meetings as required. + Adhere to all procedures, work instructions and regulatory requirements in performing the job **Experience and Educational Requirements:** + Minimum 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics, or aviation transport preferred. + Intermediate level experience in Microsoft Suite (Excel, Word and Outlook). + Fluent in English (ability to read, speak, write). + Excellent communication skills and ability to influence others. + Ability to work independently and collaborate with others. + Attention to detail. + Excellent problem solving and prioritization skills essential. + Flexibility in working hours required. Weekend coverage may be required. **Working Conditions:** Position is an individual contributor but must also be comfortable working collaboratively and with limited supervision. **Physical Requirements** Position is an office environment with sitting and standing for periods of time. Lifting is restricted to < 20 lbs. **Marken, UPS Healthcare Precision Logistics** (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. **Tipo de colaborador:** Permanente A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.