YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!YOUR TASKSManagement of direct customers requiring regular contact by phone.Lead generation for Telesales & Field sales.Maintain a consistent professional image through well-maintained retail express centres and targeted partner programmes for Retails if any.Acquisition of new customers.Executive any regional direct sales strategy or policy within the country.Undertaken any projects/duties as necessary.Support all channels in the acquisition of new business though management of leads generation and qualification.Undertake any projects/duties as assigned by the Country Sales Manager.Build and maintain strong vendor-client relationship with create house, external lead generation organisations and database developers.Supervise implementation of outsourced projects undertaken for the channel, e.g. outsourced telemarketing campaign or direct mail.Ensure cooperation with other managers of national sales.Working closely with the Country Marketing team to develop effective Marketing designs and campaigns.Develop and execute campaign plan that meets the shipping needs of Multi Channel customers.Work closely with Marketing Department on the management of segment profitability and ensure adequate sales support is provided to the sales team.Co-ordinate with functional departments e.g. Operations, Customer Service, Customer Interface (WEB) and finance to ensure delivery of sales commitment.As required from Head of Commercial and Regional guidance.Drive the regional retail channel strategy within the country.Manage Multi Channel customers (Account and Cash customers) through the Telemarketing team to ensure effective development and identification of customers with potential for movement to Telesales and Field sales.Build valued partnership in long terms with retail channel.Develop and deploy business tactics, which focus on new business acquisition and development of current Direct sales channel customers.Manage country lead qualification and lead generation through Telemarketing.Drive sales channel improvement through regionally harmonised processes and procedures including GSP, GSI, Stellar, Retail POS and sales automation.Plan and implement appropriate sales initiatives in order to ensure achievement of sales targets (revenue and shipments) and yields from the Telesales team.Ensure Telesales Executive is able to utilise sales tool (eg Stellar) to increase the effectiveness and efficacy of daily activity.Develop a high performance service culture within the functional department.Plan, organise and direct an efficient and effective functional department.Develop IKOs/KPIs with team members and monitor individual performance.

Conduct performance appraisal, including coaching of sales personnel through Sales Force Assessment and Effectiveness Programme, Perform

Performance Reviews and Coaching sessions with members of the sales team to assess performance and development of skills to identify further areas for training and development.

Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
Identify training needs and opportunities to develop a highly skilled functional department.

YOUR PROFILE8 years experience in consumer/retail and/or marketing planning3 years experience in a similar capacity and preferably in a mid-size organisation of a related industryExperience in building and developing a sales teamDegree in Business Administration or related disciplinesEnglish: Fluent (written and spoken)Numerical, Analytical, Presentation, and Problem solving skillsGrowth and Continuous Improvement mindsetSoftware skills (Word, Excel, PowerPoint, and latest tools as required etc.)Software skills (Sales Forecasting)Communication skills, spoken and written (excellent)OUR OFFERMultifarious benefit programs.Strong career support & lots of opportunities in an international environment.Training: both online and offline with Global DHL Standards.Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.Working together based on DHL values of “Respect and Results”.Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.Employee hobby clubs, sports championships.Do you see a personal challenge in these versatile and responsible tasks? Then apply now!We look forward to receiving your application!