Job Responsibilities:

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.  Assist with handling Agency Bill Phone Calls Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment.  Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations  Learn with a high regard for accuracy of basic knowledge of insurance principals and Chubb products.  Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns Maintain established levels of productivity, service, and quality standards within a fast-paced call center.  Works collaboratively with team members, and business partners to provide a quality experience for our agents. Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures.  Responsible for cross selling products to provide best and most beneficial experience for clients.  Work overtime as needed. Complete additional tasks and other projects/duties as assigned. Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT.    Candidate must be flexible to work during Saturday hours as scheduled on rotational basis as applicable.

 

 

Qualifications & Skills: 

Strong decision-making velocity in a fast-paced, high-volume phone contact center environment Effective, strong, and service focused communication skills, both verbal and written Proficient in computer skills, Microsoft office, multi-application navigation and multi-taskingExperience in a high-volume contact center with a strong focus on superior service is a plus!Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners. Track record of success in managing competing demands, problem solving and strong decision velocityChubb’s ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service.Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!