It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionTeam
CRM and Industry Workflows (CIWF) Engineering Team in ServiceNow product development is responsible for developing Customer Service Management (CSM), Field Service Management (FSM), Sales & Order Management (SOM) and Industry Products using ServiceNow platform and cutting-edge technologies like Agent Intelligence, AI Agents, product & service catalog, lead to cash workflows, real-time tracking of services. To sustain our explosive growth, we are looking for self-starters, extremely passionate people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.
Role: If you have a strong passion for technical design, architecture, interest in technology trends, developing enterprise grade applications in the Customer Relationship Management (CRM) space, and if you are a self-starter, go-getter, if you love to develop products with patentable ideas and have a DNA of being hands-on, technical research-oriented leader, then you are looking at the right opportunity. This role will be responsible for building the CRM foundational capabilities to help accelerate the Sales & Order Management and Industry solutions. This leader will execute the most strategic CRM and Industry Workflow priorities in the next 3-5 years, and will work closely with core platform, product stakeholders and industry teams.
What you get to do in this
As a Director, Software Engineering, you will be an engineering leader in the ServiceNow CRM Foundation engineering team, and you will be
• Responsible for at least 2-3 engineering managers reporting to you to develop best in class technical designs in building enterprise grade software.
• Designing and developing high quality applications with a customer-first mindset and leveraging the industry leading ServiceNow platform
• Working closely with product managers in defining, owning and executing the product roadmap of customer operations that will help accelerate end to end vertical industry solutions.
• Collaborate with product managers and user experience designers to deliver delightful experiences
• Build rich, modern web and mobile web experiences that are accessible, progressive and responsive
• Leading teams to design and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs
• Play a key role in the design and implementation of new products and features while also enhancing the existing product suite
• Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers
• Responsible for mentoring and grooming engineering managers, senior and staff engineers leading by example to be the next line of leaders.
Qualifications
To be successful in this role you have:
• Over 15+ years of experience designing and building scalable reusable products/components
• Strong hands on, technical leadership, strong data modelling background.
• Experience with CRM and related domains like order management, customer data models (customers, partners, organizational/sales models) is preferred
• Passion for software development, debugging and problem-solving.
• We are seeking for technical leaders who can influence and impact the product vision and roadmap with a strong conviction to build great products.
• Strong problem-solving, debugging skills and an aptitude for learning new technologies
• Ability to create high performance, scalable systems
• Solid understanding of data modeling and databases
• Deep understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Strong written and verbal communication
• Must be comfortable with juggling multiple priorities with the ability to manage time effectively
• Lead and mentor less experienced engineering managers and engineers
It would be even better if you have:
• Experience with creating enterprise software products preferably in CRM domain.
• Strong knowledge of relational data modeling, enterprise software applications design and development.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.