At AIG, we are reimagining the way we help customers to manage risk. Join us as a Digital Workplace Architect to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Information Technology

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. Innovation in IT drives innovation across the organization.

Who we are:

American International Group, Inc. (AIG) is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in more than 200 countries and jurisdictions through AIG operations, licenses and authorizations as well as network partners. And we are committed to using our insights and thought leadership to not only manage risks, but to make real positive differences in every community we serve.  

How you will create impact: 

We are seeking a Digital Workplace Architect that will lead the strategy, design, and continuous improvement of our digital workplace/end user technology ecosystem. This role will assess digital workplace technologies and digital experience (DEX) score to define enterprise-wide standard and architect future-ready solutions that will bring a simple, reliable and frictionless experience to life for thousands of people every day, wherever and however they choose to work.

This position will report to the Global Head of Digital Workplace and will require a deep expertise in collaboration tools, end user technologies, and DEX.

Key Responsibilities:Design a scalable and secure digital workplace / end user compute architecture, encompassing devices, operating systems, collaboration and communication platforms, productivity suites, identity and access management, and endpoint management.Define and maintain architectural standards, technology roadmaps, and lifecycle management plans.Stay informed of emerging trends in digital workplace technologies including AI-driven productivity tools.Lead the DEX practice:  Establish and grow the Digital Employee Experience Practice, championing initiatives that enhances productivity, collaboration, and engagement across digital tools and platforms.Evaluate and recommend new tools or capabilities that can enhance user productivity, employee experience, and satisfaction. Ensure digital workplace technologies comply with global regulatory requirements, internal standards, and cybersecurity policies.What you'll need to succeed:Bachelor’s degree in Computer Science, Information Technology or a related field.ITIL, PMP, Nexthink and end user technology-related certifications are desirable.15+ years of experience in IT technical leadership roles, with at least 5 years focusing on digital workplace / end-user technologies.Proven track record of providing technical leadership for global digital workplace transformation programs in a complex, multinational organization.Strong background in collaboration platforms, virtual desktop solutions, DEX scores, AI-powered workplace automation, and IT service management. Expertise in cybersecurity best practices related to digital workplace environments.

Skills & Competencies:

Technology Expertise: Deep understanding of modern workplace / end user technology solutions, cloud platforms, collaboration and communication platforms and endpoints, and AI trends in workplace technologies Change Management: Strong capability to drive large-scale digital transformation Stakeholder Management: Ability to collaborate with business partners, IT and other functional teams globally.Vendor and Contract Management: Experience partnering with large IT service providers and SaaS vendors and driving outcomes .DEX and XLA’s:  Experience interpreting digital employee experience (DEX) qualitative and quantitative data and using Experience Level Agreements (XLAs) to improve employee experience across digital workplace products and services. Data-Driven Decision Making: Strong analytical mindset to measure and optimize digital workplace success.Innovation & Agility: Ability to drive innovation that transitions into operational excellence.

Ready to take your career to the next level?  We would love to hear from you.

The base salary range for this position in Jersey City, NJ, is $126,000 171,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview

Veterans encouraged to apply

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

IT - Information Technology

AIG GLOBAL OPERATIONS, INC.