**Responsibilities** : + Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. + Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards. + Use standard office software to carry out basic formatting of letters, memoranda, and routine reports. + Maintain files and records. + Ensure a positive experience for internal clients by having courteous interactions with them. + Assess compliance with established standards and protocols for routine inquiries. + Support others by carrying out basic data management tasks. + Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. + Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. **Skills** : + Supports business processes with guidance but not constant supervision by understanding and effectively using standard office equipment and standard software packages. + Uses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies. + Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives. + Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements. + Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making. + Uses an elementary understanding of numerical concepts to perform mathematical operations such as report analysis under supervision. + Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives. + Works at an elementary level under supervision to select, deploy and get the best results from the most appropriate office system.