Are you a young passionate about digitalization, automation, and driving modern IT solutions? In this role, you will lead initiatives that transform the Global Service Desk into a cutting-edge, digitally optimized operation. As a System Engineer, you will strategize, manage stakeholders, and oversee projects that redefine how we deliver IT support globally. Join our global team at Global Application Experience and play a pivotal role in advancing digital transformation initiatives for our Service Desk Call Center operations. **Tasks & Responsibilities** + Collaborate with our Managed Service Provider to support the progress of projects. + Plan, steer, and guide the introduction and optimization of modern and digital solutions for the Service Desk Call Center operations. + Ensure seamless communication and coordination with stakeholders, including internal teams and external partners. + Continuously monitor and evaluate the effectiveness of implemented solutions, making necessary adjustments to improve service delivery (under supervision). + Stay updated on industry trends and advancements in digitalization and IT support to identify opportunities for improvement. + Develop and execute strategies to enhance the Service Desk's performance and efficiency. + Manage and coordinate projects related to digitalization initiatives (e.g migration to a new Call Center solution, transitioning to a new Chatbot solution, implementing automation and optimization solutions etc) **Requirements** + Master’s degree, alternatively bachelor’s degree with first years of working experience in IT. + Good project management skills (incl. agile project methodologies). + Experience in IT service management processes (with focus on Incident- and Problem management). + Proven experience with digitalization initiatives, such as Call Center solutions, systems, ITSM Tools, and automation tools. + Excellent communication skills, both written and verbal, with the ability to effectively engage with individuals at all levels of the organization. + Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and requirements. + Fluency in English is required; additional language skills are a plus. + Strong project management skills, with the ability to handle multiple projects simultaneously. \#IamBoehringerIngelheim because… We are continuously working to design the best experience for you. Here are some examples of how we will take care of you: + Flexible working conditions + Life and accident insurance + Health insurance at a competitive price + Investment in your learning and development + Gym membership discounts If you have read this far, what are you waiting for to apply? We want to know more about you! All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.