As part of the Global Service Desk, we serve as the first point of contact for any IT-related issues or questions. With the ability to handle hundreds of thousands of calls annually in multiple languages, we strive to deliver excellent service and support to our users. As a Digital Transformation Engineer you will be responsible for strategizing, managing stakeholders, and overseeing projects related to the Global Service Desk. Your focus will be planning, implementing, and optimizing modern and digital solutions for our Service Desk Call Center operations. If you are passionate about driving business success, enjoy leading digital transformation initiatives, and provide exceptional service, we invite you to join our global team as a (Junior) System Engineer. Together, we can shape the future of IT support at Global Application Experience. **Tasks and responsibilities** + Collaborate with our Managed Service Provider to support the progress of projects. + (Assist in) Plan, steer, and guide the introduction and optimization of modern and digital solutions for the Service Desk Call Center operations. + (Support in) Ensuring seamless communication and coordination with stakeholders, including internal teams and external partners. + Continuously monitor and evaluate the effectiveness of implemented solutions, making necessary adjustments to improve service delivery (under supervision.) + Stay updated on industry trends and advancements in IT support to identify opportunities for improvement. + Additional Tasks & responsibilities as System Enginee: + Develop and execute strategies to enhance the Service Desk's performance and efficiency. + Manage and coordinate projects related to digitalization initiatives, such as migration to a new Call Center solution, transitioning to a new Chatbot solution, and implementing automation and optimization solutions. **Requirements** **:** + Master's degree, alternatively bachelor's degree with first years of working experience in IT. + Good project management skills (incl. agile project methodologies) + Experience in IT service management processes (with focus on Incident- and Problem management). + Excellent communication skills, both written and verbal, with the ability to effectively engage with individuals at all levels of the organization. + Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and requirements. + Fluency in English is required; additional language skills are a plus. + Additional requirements as System Engineer: + Master’s degree with working experience in IT, alternatively bachelor's degree with substantial working experience in IT. + Strong project management skills, with the ability to handle multiple projects simultaneously. + Proven experience in IT service management, Customer Care, and stakeholder management. + Advanced knowledge and experience with digitalization initiatives, such as Call Center solutions, systems, ITSM Tools, and automation tools. \#IamBoehringerIngelheim because… We are continuously working to design the best experience for you. Here are some examples of how we will take care of you: + Flexible working conditions + Life and accident insurance + Health insurance at a competitive price + Investment in your learning and development + Gym membership discounts If you have read this far, what are you waiting for to apply? We want to know more about you! All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.