Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world. Let’s create tomorrow together. The Advisor, Digital Solution Architect designs and implements scalable, AI-integrated knowledge management solutions. This role enhances operational efficiency, supports consistent digital solution implementation, and ensures governance and alignment across the services group. Additionally, this role harmonizes support portals and standardizes the web support experience, drives the next-generation digital support tooling and automation roadmap, and synthesizes internal and external customer/partner feedback to enhance the web user experience. Responsibilities: + Design and implement scalable, digital support tooling that enhance operational efficiency and customer experience. + Oversee the integration of generative AI and automation tools into knowledge platforms, driving transformative support capabilities. + Establish governance frameworks to ensure data integrity, scalability, and alignment with organizational goals. + Maintain a scalable framework and governance across the services group to support consistent implementation of digital solutions. + Apply data-driven methodologies to assess and optimize digital tooling and ensure alignment with customer needs. + Collaborate with business and technical teams to define and deliver innovative digital support solutions. + Provide technical leadership for the continuous improvement of content delivery systems and knowledge workflows. + Monitor and assess emerging technologies to identify opportunities for driving further efficiencies and insights. Qualifications: + 4+ years of experience in digital solutions or knowledge systems. + Proficiency in AI tools, workflow automation, and data analysis. + Salesforce Service Cloud or equivalent experience, with demonstrated ability to implement and optimize service processes, case management, and digital/automation tools. + Familiar with key performance indicators (KPIs) and metrics for website performance, user engagement, and conversion optimization. + Familiar with SEO strategies, including system optimization and analytics, to enhance the portal's discoverability and drive organic traffic. + Strong interpersonal and analytical skills. + Bachelor’s degree in IT, engineering, or a related field . Benefits: + 5 weeks of vacation, 5 sick days and 2 volunteer days paid off. + Multisport card at a reduced price. + Meal contribution. + Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses. + Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments. + Annual bonuses based on financial results. + Yearly salary increases according to individual performance. + Employee referral bonus for bringing New Talent to Zebra. + Free beverages and fruit days (coffee, tea, milk available in our kitchenette). + Life & Pension insurance contribution. + New modern and multifunctional workplace at Vlněna Office park in the city centre + Discount at our partners (Banks, HP, Dell, Microsoft Office). To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.