The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND: Founded in 1933, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict.  Domestically, our 29 offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.

SCOPE OF WORK: The Digital Skills Intern will support clients in overcoming digital barriers by providing one-on-one assistance internet connectivity and device access, as well as group digital literacy classes. This role is essential in helping clients gain the digital skills and tools needed to access employment, education, healthcare, and other essential services. The intern will work closely with IRC staff, volunteers, and community partners to assess client needs, provide tailored digital support, and connect clients with appropriate resources. This position is ideal for someone passionate about digital equity, community empowerment, and cross-cultural engagement. 

RESPONSIBILITIES:

·         Conduct intake assessments to identify clients’ digital needs and goals ·         Provide individualized support with internet access, device setup, and digital literacy training. ·      Assist clients in navigating online platforms for job applications, education, healthcare, and government services. ·         Guide clients in using smartphones, tablets, and computers effectively and safely. ·         Maintain accurate records of client interactions, progress, and outcomes using intake and follow-up forms. ·         Collaborate with IRC staff and community partners to refer clients to additional resources as needed. ·         Support outreach efforts to promote digital inclusion services in the community. ·         Participate in training sessions and team meetings to enhance service delivery. ·         Document activities in case files and provide other administrative support as appropriate ·         Attend Intern Orientation ·     Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard
Minimum Qualifications:·         Pursuing an undergraduate or master’s degree ·        Strong interest in digital inclusion, technology access, working with international clients. ·         Ability to work independently and as part of a team ·     Familiarity with basic digital tools and platforms (eg, email, web browsing, video conferencing, online forms). ·       Excellent interpersonal and communication skills, with a focus on empathy and cultural sensitivity. ·         Strong organizational skills and attention to detail. ·         Comfort with conducting phone or virtual support sessions. ·         Multilingual skills (especially in Spanish, Arabic, Dari, or Pashto) are a plus.

·         Interns must be able to commit at least 10 hours a week for at least three months.

·        Valid driver’s license and access to an insured vehicle preferred.

This position is unpaid and reports to the Economic Empowerment Supervisor.

 

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.