At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. **Job Description** The Digital Servicing Platform Leader will play a pivotal role in transforming the operational landscape by driving the digital evolution of platforms and optimizing the customer experience across client journeys. This leader will harness data-driven insights and cultivate an experience-first mindset to enhance efficiency, eliminate friction, and reimagine how clients interact with products and services. By shaping the Operations Digital roadmap in close partnership with Operations leaders, this leader will design and execute initiatives that advance digital maturity. The role demands a visionary who not only delivers on ongoing digital servicing initiatives but also demonstrates measurable business impact through innovative solutions. Success in this position requires the stewardship of a high-performing team of product managers and owners, fostering a culture of continuous improvement and customer-centric ideation. The leader will empower teams to gain deep insights into client and partner needs, sparking creative strategies that drive sustained growth and adoption. Collaboration is central to this role, with the expectation to work seamlessly across functions – including operations, marketing, engineering, UX/UI, risk, and others – to co-create exceptional product experiences. Rigorous key performance indicator (KPI) monitoring will be essential: defining, analyzing, and communicating business trends to ensure that product enhancements are tightly aligned with overall business objectives. The Digital Servicing Platform Leader must also excel in stakeholder engagement, communicating product vision, progress, and results to both internal teams and senior executives. This includes presenting clear, compelling updates on strategy and performance, and ensuring that all stakeholders remain aligned with the organization’s digital agenda. The Digital Servicing Platform Leader is accountable to: + Lead the Digital Servicing team across products and platforms to influence and enable the operations strategy to optimize, streamline and automate. + Operate in an agile operating model delivering agility at scale, innovation, operational efficiency, and regulatory compliance. + Develop and lead a team of highly effective Platform Managers focused on innovation and optimization across multiple platforms. + Perform appropriate industry and company analyses to achieve strategic insight. + Build and manage relationships with key leaders, influencing decisions in line with business unit and enterprise strategy. + Help develop innovative, fact-based, and achievable roadmaps and operating models to enable business strategies. **RESPONSIBILITIES** + Shape the Operations Digital priorities: in partnership with Operations leaders define the roadmap and program to drive digital maturity across products. + Data & experience-first leadership: Lead with data insights and a CX/EX mindset to reimagine client journeys, improve client experience, and drive DIY/DIT adoption. + Digital Servicing: Deliver on inflight initiatives and demonstrate measurable impact. + High Performance Team Leadership: Manage a team of talented product managers/owners driven to gain a deep understanding of merchants and partners to generate new ideas on solutions to drive growth. + Cross-functional Collaboration: Work closely with operations, marketing, engineering, UX/UI design risk and customer support teams to deliver exceptional product experiences and accelerate product adoption. + KPI Monitoring: Define, analyze, and communicate key metrics and business trends to stakeholders. Ensure alignment of product enhancements with business goals. + Executive & Stakeholder Communication: Ensure alignment with internal and external stakeholders by regularly communicating product plans, benefits, and results. Effectively present to Senior executives on product strategy, update on progress and performance. + The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days + Travel typically up to 10%. Could be 25% at times. Always domestic **QUALIFICATIONS** + 10+ years of product leadership experience, including at least 5+ years in banking, finance, or fintech roles + Deep understanding of banking client journeys from onboarding through servicing + Proven success in leading large-scale product growth and digital transformations + Strong business acumen and technical fluency; capable of engaging with developers, operations leaders, and C-level executives + Passion for building modern, elegant products that solve real client problems + Strong analytical and quantitative skills; comfortable with data-driven decision making + Ability to develop relationships with cross functional teams across Operations, Finance, Engineering, Marketing, and other business partners + Exceptional communication skills with the ability to engage both technical and non-technical audiences + Experience with leading C-level as well customer/partner presentations + Bachelor’s degree or equivalent experience **PREFERRED QUALIFICATIONS** + MBA or higher degree + Proven experience driving digitization in a measurable way + Proven ability to manage up and down to drive change **SKILLS / COMPETENCIES** + Ability to influence + Ability to build trust + Ability to turn strategy into execution + Ability to define a strategy and measurable outcomes + Strong collaboration across partners + Willingness to challenge the status quo If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . **Benefits:** Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. **Posting may be closed earlier due to high volume of applicants.**