Projects realizations and support commercialization of digital offerings. **(Pre-)Sales Support** + Advising local/regional sales team on Digital Solutions applicable for customers + Providing pre-tender/pre-sales input to sales team potentially including site visits with sales team to customers + Providing input to tenders/sales offerings tailored to requesting customer + Determining required software/hardware configuration to ensure correct ordering of required articles + Supporting to promote and sell the maintenance digital services with commercial partners **Project Management** + Providing project management for implementation projects at customers including coordination with Support Engineering and Technical Operations teams + Providing project management for complex migration projects (e.g. TMan to TSS, or future software migrations) + Product pilot projects + Leading project resources + Independently handle correspondence with customers and subsidiaries + Advising customer IT to ensure the customer IT infrastructure requirements fulfilled + Providing detailed implementation project plan and discuss timing with local sales and/or customer + Planning and organizing end user application training with responsible application trainer **Project Execution** + Install and configure digital solutions on customer systems + Ensuring full functionality by decent testing before taking digital solutions into production + Follow-up on open topics after project closure Supporting customers after project implementation and incidents management. **Support:** + 1st Level MedTech Remote Support for all Digital Solutions offered by the company + Care of the ticket system + Problem solving of incidents remotely or on site + Collaborate with Application Specialist/Technical Operations in all MedTech/Digital Solutions matters + Processing/coordination and forwarding of technical customer inquiries + Provision of error diagnostics and fault containment + Independently handle correspondence with customers and subsidiaries + Compliance with SLAs + Adjustments and configurations of the software, hardware and medical devices **Business continuity:** + Installation, update, upgrade, patching and configuration of Digital Solutions in the markets + Monitoring and following-up on open orders in the local organizations + Technical elaboration and collaboration in the preparation of offers + Coordination of suppliers with whom there is a dependency **General function related:** + Provide input to the continuous improvement of processes + Provide input to the improvement of support templates + Active use of support tooling + Collaborate with and support the DSO Project Hubs in case of resource shortage + Proactive work planning: allocation and organization of own work plan + Setting own as well as working on defined priorities according to priority matrix in order to meet productivity, efficiency, quality and time standards + Follow all relevant FME policies, guidelines, manuals, and SOPs as updated from time to time + Participation in relevant product certification training and update courses in FME. + Provide technical insights from customer feedback, marketing dynamics and competitions. **Documentation** + Complete documentation of the executed work in accordance with the Medical Device Regulation and Standard Operating Procedures (SOPs) in all required systems (e.g. ticketing system, system for medical device registration) + Documentation of requests for change + Assist in creation of documentation and instructions (e.g. project related, best practices) + Maintaining and expanding the knowledge base + Remote access management