Are you looking to ensure our product investments and roadmaps align with our strategic objectives, remove barriers to success and create ways for teams to continuously innovate on solutions-focused products and product features? If so, you’ve found the right team! 

As a Product Portfolio Operations Manager in Commercial & Investment Banking (CIB), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

 

Job responsibilities 

Create synergies across products to ensure successful delivery against business objectivesCollect key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs Calculate metrics for portfolio management operations and analyzes data for areas of opportunityDevelop change initiative materials and change timelinesAssist in the product-level collection strategy consisting of controls, financials, and resourcing needsPartner closely with product, sales and service teams to manage product portfolio priorities, dependencies, and risks; maintain a prioritized backlog and track the delivery of digital enhancementsLead the intake process for new enhancement requests: This includes working with requestors to understand customer problems, perform data and business analysis to confirm the opportunity and document request in JIRA Align Oversee the progression of dependencies through the development lifecycle to ensure timely delivery and resolution: This includes ensuring items are reflected in JIRA Align correctly (hygiene) and facilitating conversations when there are capacity constraints and escalations to complete the book of workSupport program updates to stakeholders and leadership team Facilitate the adoption of best practices and develop new tools and operating models to continuously improve the planning and prioritization processes

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management, program management or performance optimizationProven ability to manage and implement operational effectiveness initiativesProven ability to operate within the product development life cycle and agile methodologies Critical thinking; can be given an objective and break it down into a plan with little guidance and executeProblem solving; quickly identify pain points and opportunities Willing to learn; ability to digest and understand large amount of information quicklyProven experience delivering timely, high-quality executive communications, presentations, and reporting. Attention to detail is a mustExcellent relationship-building skills, with ability to establish trust and lead by influenceDemonstrated ability to lead and implement change in a fast paced, complex environmentProduct or business analysis experience; proficient expertise in qualitative and quantitative analysisPrior working experience supporting product organization; or exposure to digital product delivery 

Preferred qualifications, capabilities, and skills

Familiarity with chase.com platform, Chase Connect or other digital experiencesFamiliar with Jira and Confluence for project tracking, collaboration or capturing high level business requirements