Role purpose

The Digital Product Owner will be responsible for leading digital product roadmap in specific value streams and development cycle to maximize product’s value and experience, from the generation and refinement of requirements through the development stage, up to the launch of the product.

Main responsibilities

Define product roadmap according to outcomes defines and OKRs

Work closely with Channel Experience and IT teams to design and implement new capabilities in our digital channels

Act as a point of contact with local and global product, technology, design and risk teams to transmit product vision,

Facilitate definitions and make decisions for development

Communicate tradeoffs, adjustments and relevant product decisions to stakeholders. Ability to navigate ambiguity and competing priorities to formulate most beneficial backlog while representing the voice of the customer ensuring optimal performance, experience and usability.

The role requires extensive collaboration with other areas within IWPB and also with IT teams and the second line of defense both locally and globally, to assess and define regulatory requirements.”

Principal Accountabilities

Impact on the business

Deliver capabilities in digital platforms that generate business and customer value

Define the product backlog and generate epics and stories with a clear definition of done

Prioritize and implement product backlog based on overall product strategy and vision

Facilitate development tasks based on development plan

Evaluate options, tradeoffs and make decisions to continue development stage

Team up with business, engineering, project managers and other teams to gather and accomplish customers' needs

Nurture ideas and solutions to existing customer problems

Customers

Deliver best-in-class experiences for our customers, with clear differentiators versus other players,

Implement both tactical and strategic solutions to main customer pain points in the different channels,

Foster a customer-first view and approach to our channel experience, advocating for significant changes whenever necessary and working with stakeholders to enable enhancements.

Leadership and Teamwork

Drive a culture of high performance and empowerment through effective people management activities and drive up employee engagement by taking action against agreed priorities in identified action plan,

Foster a diverse, inclusive and open environment,

Drive teamwork and collaboration,

Working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels.

Promote innovation mindset and incentivize exchange of best practices.

Having confidence and experience in the end-to-end journey of a project

Having confidence in agile practice and language related to the design process

Major challenges

There are a number of significant challenges that will need to be addressed at the same time, and these include:

Ensure a customer-first approach, fostering a mindset shift throughout the different areas,

Balance short-term and medium to long-term priorities,

Lead change and deliver on a significant transformation agenda, which requires implementation of optimal business processes, analytics and technology.

Take collaboration across channels to the next level, delivering best in class solutions and pivoting organisation towards a customer experience mindset