Digital Product Manager, Wealth Management (UAE National)

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Role Purpose:
This role is responsible for leading and supporting several agile development teams. Understanding market trends and customer needs and on the other side proposing commercially viable propositions working closely with our retail and wealth management colleagues and the wider digital product management teams.

The team are passionate about user led design and working in Agile delivery environments with retail and wealth management products and propositions. Our Digital Product Managers actively build relationships with colleagues across products propositions, sales and distribution, regional businesses, marketing, software delivery, control functions, the global digital teams and the wider organisation working together to create compelling customer and colleague propositions. We are driving a digital transformation for both our customers and internally to departments not yet accustomed to Agile ways of working.

In this role, you will:
• Accountable for the end-to-end customer experience of specific Digital products and features.
• Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities.
• Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement.
• Refine customer experience for new capabilities in partnership with Sales Distribution, Marketing, Product Propositions, COO and other key stakeholders.
• Build strong relationships, adopting a joined-up approach to execute change at pace with minimum conflict.
• Ensuring new inclusions to WPB mobile and online offerings meet internal control standards and external regulatory framework.
• Support achievement of the HSBC Vision, Values, goals and culture in personal behaviour, actions and decision making.
• Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers.
• Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice.
• Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.