**ABOUT US** At **HUB International** , we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. **Position Overview** The Digital Platform ITSM/Tooling Manager will lead the management, development, and integration of digital tooling and IT service management solutions to enhance automation, orchestration, and monitoring of HUB International’s cloud infrastructure and CI/CD pipelines. The successful candidate will directly oversee a specialized team responsible for ensuring reliability, availability, and optimal performance of HUB’s digital applications and platforms, notably VIU by HUB. This manager collaborates closely with CloudOps, Application Development, Infrastructure, Security, and business stakeholders, leveraging deep technical expertise to improve existing processes, develop innovative monitoring solutions, and maintain operational excellence. **Objectives of this Role** • Manage and ensure successful completion of tooling and monitoring projects within established timelines and quality standards. • Lead and mentor an ITSM/Tooling team focused on availability, reliability, and performance monitoring for mission-critical cloud-based applications. • Act as primary escalation point and provide 24/7 leadership in resolving critical system issues. • Ensure security compliance of tooling and monitoring systems, working collaboratively with Security teams. • Foster continuous improvement through modernization initiatives, mentoring team members, and driving adoption of best practices. • Plan, organize, and oversee multiple simultaneous operational projects. • Implement and enhance DevOps methodologies and frameworks to rapidly identify and resolve application and platform issues. • Provide detailed reporting on operational health, project status, activities, and achievements to senior management. **Daily and Monthly Responsibilities** • Lead and actively engage with stakeholders to gather and interpret business, technical, and operational requirements. • Conduct and supervise root-cause analysis for digital platform disruptions, implementing effective preventive measures. • Oversee the configuration, tuning, testing, and ongoing optimization of tooling and monitoring solutions. • Continuously define and refine digital platform support and triage workflows to improve efficiency. • Regularly analyze and recommend tooling upgrades, architecture improvements, and implementation strategies. • Define and monitor benchmarks, tracking KPIs to measure system performance, availability, and responsiveness. • Ensure technical documentation and operational processes are comprehensive, up-to-date, and accessible. **Skills & Qualifications** Required Qualifications: • Bachelor’s degree in technology or equivalent relevant experience. • Minimum of 5 years’ experience with scripting/programming (PowerShell, Python, Shell scripting). • Minimum of 5 years’ experience managing Azure infrastructure and PaaS technologies. • Extensive expertise (5+ years) with monitoring and automation tools including Dynatrace, Splunk, OMS, Application Insights, Terraform, Azure DevOps, and Azure Runbooks. • Strong leadership skills with proven ability to mentor, manage, and develop technical teams. • Excellent analytical, troubleshooting, and problem-solving capabilities. • Commitment to continuous personal and team development. Preferred Qualifications: • Prior experience in insurance, financial services, or similarly regulated industries. • Expertise in security compliance frameworks and best practices. **Additional Emphasis Areas** • Leading, managing, and mentoring team members to ensure professional growth and team effectiveness. • Driving strategic direction and continuous improvement within the digital tooling and observability frameworks. • Implementing comprehensive observability and automated monitoring solutions across Azure, AWS, and Google Cloud Platform (GCP). • Ensuring thorough and up-to-date documentation of processes, systems, and configurations. • Overseeing Atlassian tool suite governance, including Jira Software, Jira Service Manager, and Confluence, to optimize operational collaboration and efficiency. • Driving significant improvements in key operational metrics, specifically Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR). **Further Role Requirements** • Strong proficiency in Dynatrace and comprehensive expertise in Observability, including familiarity with OpenTelemetry standards and integrations. • Ability to participate in release and deployment calls periodically to support critical operational readiness and ensure smooth transitions into production. • Availability outside of normal business hours for critical system issues as required. • HUB International observes all standard banking holidays, providing additional scheduled time off for our employees. **JOIN OUR TEAM** Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join **HUB International** , you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. _Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $150K to $170K and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. _ Department Information Technology Required Experience: 5-7 years of relevant experience Required Travel: Negligible Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program (https://hubinternational.jobs/e-verify/) We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.