Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity The Digital Operations Specialist is the primary contact and escalation point for clients throughout the implementation process. If you have a genuine interest in technology, how things work, and enjoy problem solving and puzzles, this role may be for you! Benefits of joining our team: Opportunity to solve interesting and challenging problems within a growing industry Collaborative and supportive Agile environment Continuous delivery culture and weekly production releases Community of strong software professionals Opportunities for career growth Responsibilities Channel and B2B Client Service. Communicate with account management team and clients to gather and document technical, product and contract requirements regarding the client’s servicing needs. Document appropriate information in Customer Relationship Management system (CRM). Coordinate client service activities with appropriate team members, keeping team apprised of client requirements, service level agreements and key performance indicators. Customer Escalation Support Provide client support, respond to client inquiries, and facilitate connections with appropriate company resources to quickly resolve client cases. Represent InComm InCentives in a positive, professional, and customer focused manner. Capable of working both as an individual and within a team structure. Other duties as assigned. Qualifications Client facing communication experience preferred. Associates, BA or BS degree preferred. Proficient in Microsoft Office suite including Excel, Word, Powerpoint and Outlook. Experienced working with Customer Relationship Management software (Salesforce), and activity tracking systems desired. Ability to work with internally developed Administration and Back Office systems. Experience in prepaid, stored value or gift card products a plus. Strong commitment to customer service. Positive and upbeat demeanor. Excellent communication skills. Must enjoy problem solving. Must find satisfaction in helping others. Strong interest and aptitude towards technology #LI-DC1 InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program Tier I