**Career Area:** Technology, Digital and Data **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Who is CAT Digital? What do we do?** Big machines require big thinking. Are you looking for your next big challenge? Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world. Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us. **Job Opportunity:** We are seeking talented individuals to join our team to help us grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join a newly forming presence and support digital innovation for a global leader in heavy machinery! **What will you do:** ** ** We are seeking a skilled and motivated ITSM Operations Tech to join our dynamic team, supporting general ITSM functions, including Change Management and Service Delivery Management duties: + Manage change tickets within the Cat Digital Mission Critical and Helios environments. + Assist in developing and delivering change, incident, problem and defect metric reporting to ensure SLA compliance with support and development teams. + Management and facilitation of documentation for ITSM support processes. + Ensure that ITSM processes and compliance are adhered to by support teams and established SLAs are met. + Support ITSM processes, ensuring that they can be effectively executed by identifying changes to workflow, monitoring progress, performing audits and improving overall efficiency. + Assist with problem management that determines root cause of system interruptions and permanent actions to eliminate repeat occurrences. + Assist in production outage resolution to drive Mean Time to Repair (MTTR) metrics. + Support enhanced functionality based on Continual Service Improvement requirements/changes. + Additional duties as assigned by ITSM Operations management. **This position requires working hours from 14 PM to 10 PM to facilitate close cooperation with our US-based team and help to support coverage during that specific time.** **What you have:** ** ** + **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. + **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. + **Software Release Management:** Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools. **Education & Experience:** + Education in Information Technologies orrelevant field, orequivalent technical certification/experience. + Some experience in a corporate IT Operations environment, with a focus on IT ServiceManagement (ITSM). + Experience with the use of ServiceNow or similar ITSM software (ie Remedy), specifically Incident Management and Problem Management + Basic understanding of ITIL V4 Foundations principles. **Top Candidates will also have:**   + ITIL V4 Certification + Organizational Incident and Problem Management experience What we offer: At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like: + 2300+euros / month gross + Performance related annual cash incentive + Industry leading Pension plan  + 5 days of extra vacation above the legislative requirement + Attractive Life insurance + 1 Volunteering Day + Multisport Card Take the chance to apply now for this position at Cat Digital Slovakia branch! Contract type: Full-time Place of work: Kosice, Slovakia Additional Information: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. ​ Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.​ \#LI **Posting Dates:** April 30, 2025 - May 30, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .