Are you a driven and experienced Technical Product Manager with a passion for CRM and the Markets business? We are seeking a leader at the Executive Director level to join our team. In this role, you'll thrive in a dynamic and collaborative environment that values diversity and inclusion, while having the opportunity to shape the future of CRM platforms within the Markets business.

Job Summary:

As an Executive Director in Digital Markets, Markets CRM Product team, you will play a pivotal role in defining and delivering the core building blocks of our CRM Platform, ensuring it meets the needs of our Markets business from a stability and performance perspective. This role focuses on managing the Platform element of the CRM Product and reports directly to the Head of CRM Markets Product.

Job Responsibilities:

Lead the strategic development and management of the Core Platform/Product container, ensuring seamless integration with other product components. Define and implement advanced system entitlements, visibility rules, and user preferences to enhance platform functionality. Develop and maintain a sophisticated user persona framework to tailor the CRM experience to diverse user needs. Drive the development of mobile capabilities to ensure accessibility and usability across devices. Integrate AI/LLM frameworks to enhance the platform's intelligence and automation capabilities, while safeguarding against hallucinations and ensuring that only data accessible to the LLM is surfaced in line with visibility rules. Collaborate with cross-functional teams to align platform development with business objectives and user requirements. Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements. Oversee the technical roadmap and ensure alignment with strategic business goals. Ensure system up-times and reliability meet prescribed standards by implementing robust monitoring and alerting systems. Monitor API and UI performance to ensure optimal user experience and system efficiency. Implement performance metrics and conduct regular reviews to identify and address potential issues proactively. Develop a federated platform model that allows other teams to contribute, ensuring scalability and innovation. Define and enforce technical and UX standards that contributors must comply with to maintain platform consistency and quality. Create and implement a governance model to ensure adherence to established standards and facilitate seamless collaboration across teams.

Required Qualifications, Capabilities, and Skills:

Demonstrate substantial experience in Technical Product Management, with a strong track record of delivering successful products. Possess in-depth understanding of the Markets business and CRM systems. Exhibit strong technical abilities, with experience in defining and delivering core platform components. Proven ability to manage complex projects and deliver results in a fast-paced environment. Demonstrate excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strategic thinker with a customer-centric approach to product development. Experience working in technology and/or a strong understanding of technical architecture.

Preferred Qualifications, Capabilities, and Skills:

Experience in CRM systems and integration of advanced technologies such as AI/LLM. Leadership experience in managing technical teams and driving innovation in product development. Expertise in system reliability, performance monitoring, and optimization of APIs and UIs. Experience in developing federated platform models and establishing governance frameworks for multi-team collaboration. Strong background in technology with a deep understanding of technical architecture and system design.