Why SoftwareOne? Why SoftwareOne? For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location. What you should know about us: Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond every day. Our culture is unique, and I believe that having the right people and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder. What we expect from our employees: Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a remarkably high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The role Job Summary We are seeking a highly motivated individual with a former background in Digital Inside Sales to join our SoftwareOne Academy Returnship (SOAR) Program. This paid 12-week program is designed to provide support and integrate versatile professionals who have taken a career break and want to get back into the workforce. As a SOAR participant, you will have the opportunity to refresh and enhance your skills while working on meaningful projects at SoftwareOne. This position is located on-site in Nashville, TN. Role & Responsibilities Relationship Management Cultivate and maintain strong, trust-based relationships with SME (Small Medium Enterprise) clients, acting as their dedicated digital sales advisor. Regularly engage with clients to understand their evolving needs, challenges, and goals. Service Delivery Excellence Serve as the primary point of contact for all digital service inquiries and requests from assigned accounts. Ensure seamless service delivery by coordinating with internal teams, such as technical support and product specialists, to address client needs promptly and effectively. Renewal Strategy Execution Develop and implement proactive renewal strategies tailored to each client's unique requirements and usage patterns. Lead negotiations to secure contract renewals, using insights into client satisfaction and business outcomes achieved through our digital solutions. Critical issue Resolution Function as a proactive problem solver, promptly addressing and resolving any customer concerns or post-sales issues that may arise. Collaborate closely with cross-functional teams to troubleshoot technical issues, resolve billing discrepancies, or address any other concerns raised by clients. Comprehensive Account Coverage Take a comprehensive approach to account management by maintaining a thorough understanding of each client's business landscape, industry trends, and competitive challenges. Proactively find opportunities for value creation and revenue growth within assigned accounts. Data-driven Territory Plan with Tactical Initiatives Drive tactical sales motions across assigned accounts, using data driven insights and market intelligence to identify potential upsell and cross-sell opportunities. Collaborate with the sales leadership team to develop and implement targeted sales campaigns aimed at improving revenue generation and expanding our digital product portfolio. Performance Analysis and Reporting Supervise key performance metrics related to client engagement, satisfaction, and revenue growth. Analyze data trends to identify areas for improvement and make informed recommendations for optimizing account management processes and sales strategies. Client Advocacy Serve as a trusted advocate for clients within the organization, representing their interests and giving feedback to internal customers. Champion client success stories and standard processes to inspire confidence and loyalty among existing clients and drive referrals and testimonials. Organizational Alignment Ensure alignment with sales strategies to drive new business acquisition and expansion within SME customer segment. Cultivate collaboration with pre-sales teams to ensure seamless customer engagement and successful outcomes. Maintain a deep understanding of SoftwareOne's services and solutions to effectively consult and recommend tailored offerings to clients, aligning with organizational goals of driving revenue growth and customer satisfaction. What we offer Competitive hourly pay for the duration of the 12-week SOAR program; opportunity to be considered for a full-time opening after the successful completion of the SOAR program. Ability to contribute to our 401k program, access to employee discounts, participation in company outings and community service events. Skills enhancement – engage in a structured learning program to update and expand your knowledge in your respective field. Project-based assignments when available – contribute to real-world projects and initiatives within our organization. Collaboration and networking – build relationships with colleagues, leaders, and mentors to foster a supportive work environment. Engage in networking opportunities within the organization to expand your professional connections. Innovation and problem-solving – apply your expertise and fresh perspective to identify innovative solutions to challenges faced by the organization. Participate in brainstorming sessions and provide valuable insights to drive continuous improvement. Specific to Nashviille-based office employees: company-paid parking Winning culture, inclusive environment, and friendly people all over the world As a culture-first organization, being together is how we learn and grow. We come together in person for at least 4 days for collaboration, support, and to have some fun. What we need to see from you What you offer Required Skills: Located in Nashville, TN (or willingness to relocate Career break required: you must have taken an intentional career break of at least 1+ years (e.g., for family commitments, personal reasons, sabbatical, etc.) and are now looking to return to the workforce. 1-2 years supporting a sales organization Highly organized and adaptable to change Strong critical thinking abilities and administrative skills Background in Digital Inside Sales being highly desirable. Preferred Qualifications: Leadership Skills Strong leadership skills with the ability to inspire, motivate, and empower a team towards achieving common goals. Experience in coaching and developing sales professionals to improve their potential and performance. Ability to attract top talent to the company and maintain a successful team. Strong Verbal Communication and Negotiation Skills Demonstrated ability to effectively communicate with clients in a clear, concise, and persuasive manner. Confirmed history of successful negotiations in digital sales or account management contexts, with the capability to articulate value propositions and overcome objections. Customer Onboarding and Handling Expertise Experience in guiding customers through the onboarding process for digital products or services, ensuring a seamless transition and positive initial experience. Ability to anticipate customer needs, address concerns proactively, and provide comprehensive support throughout the onboarding journey. Customer concern Management Proficiency Proficient in handling customer concerns and post-sales issues with tact, diplomacy, and efficiency. Skilled in de-escalating tense situations, empathizing with customer frustrations, and collaborating with internal teams to resolve issues promptly and effectively. Request Tracking and Collaboration Skills Strong organizational skills with the ability to track and prioritize customer requests effectively. Experience using CRM systems or other request tracking tools to handle customer inquiries, assign tasks to appropriate teams, and ensure timely resolution. Proven ability to collaborate cross-functionally with technical support, product development, and other departments to meet customer needs. Converting Business Problems to Technical Solutions Skills for understanding and analyzing sophisticated business challenges faced by clients and translating them into viable technical solutions. Ability to collaborate with technical teams to develop innovative and customized digital solutions that address specific customer struggles and deliver tangible business value. Continuous Learning Orientation Proactive in staying updated on industry developments, emerging technologies, and standard processes in account management and customer success. Commitment to ongoing professional development and growth. Join our team and play a vital role in supporting our partner marketing initiatives. Apply today to contribute to the success of our partner relationships and help drive business growth through effective partner marketing! The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. We are not able to consider candidates residing in the state of Hawaii currently. Job Function Sales