Location:

For Those Who Work At Home, New York

At KeyBank we are looking for passionate team members with a desire to innovate and think digital first; your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. This is a fast moving, high-energy environment where the right individual can make a difference on the client experience.

Team members will be responsible for supporting the day-to-day operations related to Digital Banking services, projects, initiatives and products This role will support digital products capabilities and report into the Consumer Digital team.

Job Responsibilities
• Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s account opening mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency.
• Analyze, summarize moderately complex data
• Develop a baseline understanding of the client strategy
• Provide reporting, insights and analysis on assigned digital product initiatives and related success measures
• Support new product features
• Conduct market research to better understand client needs and satisfaction with digital client experience
• Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment. 
• Execute initiatives and co-manage or assist on individual backlog items related to complex efforts 
• Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank ’s digital channels.
• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success.
• Manage projects to fruition
• Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer pain points.
• Develop close working relationships with other departments in the company as well as external contacts.

Required Qualifications
• Bachelor’s degree in business, marketing, information systems management or equivalent preferred
• Strong analytical mindset, data driven decisioning and insights
• Experience working in a collaborative, Agile, and data-driven environment.
• Minimum of 1 year experience and understanding of the digital landscape, technologies, disrupters, and best practices.

Preferred Qualifications:
• Experience creating innovative digital products and services that drive business results.
• Working knowledge and appreciation for user-centered design and digital user experience.
• Passionate about leveraging user-generated data and third-party data to create intelligent. software driven customer experiences.
• Have a passion to think critically and identify new ways to create positive client centric experiences
• Possess a strong mix of quantitative, qualitative and problem-solving skills
• Ability to think strategically coupled with the ability to drive to execution
• Experience with storytelling + curating presentations
• Ability to operate in Agile Environment
• Ability to build relationships and influence broadly


 

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $60,000 to $82,500 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 08/01/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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