Position Title: Digital HR Specialist

Position Type: Regular - Full-Time ​

Position Location: Florenceville GTC 

Grade: Grade 04 

Requisition ID: 36336 

 

 

About the role.

As a Digital HR Specialist, you will be a part of a Global team specializing in our Global HR Systems, such as UKG, SuccessFactors, SAP ECC, and ServiceNow. As part of a team of Digital HR Specialists you will act as a Super User or subject matter expert of our HR technology, delivering front line support, providing consultation on how HR processes and technology intersect, and solving business problems via the delivery of technology improvements, either independently or as part of a team.

What you’ll be doing.

Manage our operational issues case queue by investigating and troubleshooting problems arising within our Global HR system landscape (UKG Dimensions, SAP SuccessFactors, SAP EEC, and ServiceNow), ensuring an appropriate resolution or path forward is identified and documented, and end users are kept up to date on the progress of their issue.Validating elevated access requests and provisioning appropriate role-based permissions to our HR Systems to prevent any data breaches.Reinforcing our security model through processes and controls (i.e., audits) and building, changing, and deploying security model changes that have been approved via governance.Leading business stakeholders through release upgrades by helping to identify and understand the impacts of changes and focusing testing or change management activities around this.Understanding the impact of system changes to develop test scripts and/or execute testing and solution validation alongside end users; clearly articulating these changes, identifying where additional communications, training, or documentation may be required, and delivering.Successfully managing the execution of identified improvements related to our HR systems efficiently and effectively – ensuring business requirements are fully understood and documented from stakeholders, an appropriate solution is identified and socially or technically validated, and that proper change management and communication processes are followed.Driving internal continuous improvement by identifying opportunities for enhancement in your respective portfolio and contributing to the improvement process.Keeping system, team, and process-related documentation up to date and relevant.Participating in HR projects as required, including research and preparation of documents, testing, implementation of recommendations, and planned sustainment of products.