Job Summary: The Functional Coordinator will act as the key partner for our global Business Units to oversee the end-to-end global registration process including configuration, issue resolution and on-site management. You will gather the requirements from the Business and coordinate all the activities to configure online registration into the eCommerce platform (Magento). You will build strong relationships with the Functional Support Analysts to understand timescales and project manage the process. You will build strong relationships with the technical teams to resolve issues and be the liaison between the business and the technical teams. You will have strong project management, account management and communication skills. Accountabilities: + Responsible for ensuring all in-house registration requirements are gathered from the Business Units and briefed into the Functional Support Analysts + Act as key liaison / account manager between the BU and the Functional and Technical teams. Be first point of contact for all issues and ensure communication flows to the BU key contacts in a timely manner + Validate issues raised by BUs and escalate where required + Manage the daily workload of the Functional Support team + Understand the complex RX product architecture and the end-to-end processes, and the impact of these have on Mercury registration. Be able to identify if an issue is likely to be configuration or technical + Suggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teams + Build strong relationships with the Functional Support Analyst and technical teams Qualifications/Requirements: + Bachelor's Degree holder + 3+ years of working experience in a related field + Experience working with digital product teams + Experience working with a multi-cultural organization across time zone and country boundaries + Excellent verbal and written communications skills in business English + Experience working with the software development lifecycle + CMS exposure (e.g. Adobe Experience Manager) a plus but not required + Effective communication of complex technical information Essential skills and Experience + Strong project management and stakeholder management + Excellent written and verbal communication skills + Experience of working with internal customers + Experience of eCommerce systems + Taking ownership of technical issues and ensuring the right team are doing diagnosis, providing regular updates back to the BU + MS Office We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.