Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. **Job Description:** At Regions, the Digital Experience Researcher is a specialist that uses qualitative and quantitative mixed research methods to gather and synthesize data and feedback to improve usability, solve problems and inform product strategy at every stage of the design and development process. This research will add context and insight to the design process; paving the way to products that are useful, usable, frictionless and delightful. The Researcher is responsible for designing, planning and executing the research plan including screeners, surveys, usability testing, focus groups, interviews, field visits, ethnography studies, competitive analysis, cognitive walkthroughs, task analysis, journey development and persona building. Researchers are storytellers who can visualize and present findings in a concise narrative to stakeholders, partners and product owners. **Primary Responsibilities** + Plans and executes customer research throughout the design and development lifecycle, from early strategic direction through post-release validation + Researches personas and investigate behavior + Collaborates with internal teams as they use research findings to improve products + Works closely with marketing, product management and design teams to identify research topics + Participates in recruitment activities for user research + Plans and implements the overall user research strategy and methods for specific projects assigned to them + Plans and executes moderated and unmoderated usability exercises + Clearly communicates research findings to internal stakeholders + Submits research finding for peer review + Conducts reviews of peer’s research findings + Share insights to drive feature roadmaps, prioritization and continuous improvement + Partner with User Experience (UX) Design, Product and the lines of Business Partners to explore customer + issues and big questions Researchers can dig into + Monitor app and Google play store feedback + Analyze data to extend a key finding to an insights + Map trends to current work in flight or solutions This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. **Requirements** + Bachelor's degree in cognitive or experimental psychology, human computer interaction, human factors, Digital Design, Human Resources, Industrial Organizational Psychology, Market Research or related field + Three (3) years experience as a UX User Researcher or similar role + Strong and capable engagement in standard research processes with experience in qualitative and user-centered design research methodologies + Knowledge of UX and user centered design practices + Familiarity of quantitative behavioral analysis and statistics **Skills and Competencies** + Active Listening: Thoughtfully listen to research participant feedback. + Analytical Mindset: find ways to use the data available to you to problem solve and identify root cause. + Communication: translate data and findings as clearly as possible, and as conscientiously and respectfully as possible. Confidently communicates research findings to stakeholders, team members and partners. + Creativity: come up with new ways to collect data, new ways to view it, and how to best use it in the research process. + Critical Thinking: Identify anomalies in data and make corrections or clarifications to ensure accurate and reliable reporting. + Direction: Ability to work autonomously, with minimal direct guidance. + Organization: Efficient storage of raw data and deliverables. + Peer Review: Submits research for peer review. + Problem-Solving: Begins going beyond best practices, and starts uncovering novel, unexpected, but still workable solutions. + Research Ownership: Own the end-to-end research process. + Teamwork: demonstrate willingness to collaborate, provide and receive constructive feedback and help team members when it is needed and successfully collaborate and work with the larger UX and product teams. + Time management: Manage multiple phases of a project to increase efficiency. A range of design research experience to inform design decisions, which can include: + Usability testing + Concept testing + Preference testing + Comprehension testing + Unmoderated testing + Moderated interviews + Heuristic evaluation + Tree testing + Information architecture/card sorting Strategic/generative research experience to inform product decisions, which can include: + Attitudinal research + Behavioral research + Workshop facilitation + Surveys + Persona development + User interviews + Focus groups + Diary studies + Ethnographic studies + Contextual inquiry Additionally: + Familiarity with basic User Experience principles + Interest in quantitative user research (e.g., quantitative usability testing, analytics, or statistical analysis) + Experience in presenting/sharing research insights to a variety of audiences Demonstrated impact of research insights to inform product and design decisions Experience with project stakeholder management, which can include: + Setting expectations for research outcomes + Collaboration during research methodology + Follow-up activities after sharing research insights Other Desired Skills/Experience with quantitative user research, which can include: + Website or mobile analytics assessment + Quantitative usability testing + Statistical analysis + Previous research-related work in an industry outside of financial services + Demonstrated influence of research’s role in stakeholder product and design decisions + Familiarity with advanced User Experience best practices for web and mobile design Previous research-related work around Accessibility and/or Inclusion, which can include: + Familiarity of WCAG (Web Content Accessibility Guidelines) standards + Experience with accessibility user testing + Previous research-related work that prioritized reaching under-represented audiences + Fluency in English and Spanish preferred Desired Attributes · Comfortable working autonomously · Values and enjoys collaborative work/projects · Positive and optimistic attitude · Committing to limiting bias in research methodology · Constantly curious and asks meaningful questions · Has a growth mindset and wants to continuing deepening knowledge · Takes pride in their work to produce quality and timely research · Adaptable to changes in project priority and scope · Ability to make quick but thoughtful decisions · Self-aware of their strengths and weaknesses · Open to feedback (both giving and receiving feedback) **This position is intended to be onsite, now or in the near future** . Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are **Birmingham, AL, Atlanta, GA or Charlotte, NC.** **Position Type** Full time **Compensation Details** Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. **Job Range Target:** **_Minimum:_** $81,569.40 USD **_Median:_** $109,190.00 USD **Incentive Pay Plans:** This job is not incentive eligible. **Benefits Information** Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. + Paid Vacation/Sick Time + 401K with Company Match + Medical, Dental and Vision Benefits + Disability Benefits + Health Savings Account + Flexible Spending Account + Life Insurance + Parental Leave + Employee Assistance Program + Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser. https://www.regions.com/welcometour/benefits.rf **Location Details** Atlanta Midtown **Location:** Atlanta, Georgia Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.