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Job Description:

At Regions, the Digital Experience Researcher is a specialist that uses qualitative and quantitative mixed research methods to gather and synthesize data and feedback to improve usability, solve problems and inform product strategy at every stage of the design and development process. This research will add context and insight to the design process; paving the way to products that are useful, usable, frictionless and delightful. The Researcher is responsible for designing, planning and executing the research plan including screeners, surveys, usability testing, focus groups, interviews, field visits, ethnography studies, competitive analysis, cognitive walkthroughs, task analysis, journey development and persona building. Researchers are storytellers who can visualize and present findings in a concise narrative to stakeholders, partners and product owners.

Primary Responsibilities

Plans and executes customer research throughout the design and development lifecycle, from early strategic direction through post-release validationResearches personas and investigate behaviorCollaborates with internal teams as they use research findings to improve productsWorks closely with marketing, product management and design teams to identify research topicsParticipates in recruitment activities for user researchPlans and implements the overall user research strategy and methods for specific projects assigned to themPlans and executes moderated and unmoderated usability exercisesClearly communicates research findings to internal stakeholdersSubmits research finding for peer reviewConducts reviews of peer’s research findingsShare insights to drive feature roadmaps, prioritization and continuous improvementPartner with User Experience (UX) Design, Product and the lines of Business Partners to explore customerissues and big questions Researchers can dig intoMonitor app and Google play store feedbackAnalyze data to extend a key finding to an insightsMap trends to current work in flight or solutions

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.  

Requirements

Bachelor's degree in cognitive or experimental psychology, human computer interaction, human factors, Digital Design, Human Resources, Industrial Organizational Psychology, Market Research or related fieldThree (3) years experience as a UX User Researcher or similar roleStrong and capable engagement in standard research processes with experience in qualitative and user-centered design research methodologiesKnowledge of UX and user centered design practicesFamiliarity of quantitative behavioral analysis and statistics

Skills and Competencies

Active Listening: Thoughtfully listen to research participant feedback.Analytical Mindset: find ways to use the data available to you to problem solve and identify root cause.Communication: translate data and findings as clearly as possible, and as conscientiously and respectfully as possible. Confidently communicates research findings to stakeholders, team members and partners.Creativity: come up with new ways to collect data, new ways to view it, and how to best use it in the research process.Critical Thinking: Identify anomalies in data and make corrections or clarifications to ensure accurate and reliable reporting.Direction: Ability to work autonomously, with minimal direct guidance.Organization: Efficient storage of raw data and deliverables.Peer Review: Submits research for peer review.Problem-Solving: Begins going beyond best practices, and starts uncovering novel, unexpected, but still workable solutions.Research Ownership: Own the end-to-end research process.Teamwork: demonstrate willingness to collaborate, provide and receive constructive feedback and help team members when it is needed and successfully collaborate and work with the larger UX and product teams.Time management: Manage multiple phases of a project to increase efficiency.

A range of design research experience to inform design decisions, which can include:

Usability testingConcept testingPreference testingComprehension testingUnmoderated testingModerated interviewsHeuristic evaluationTree testingInformation architecture/card sorting

Strategic/generative research experience to inform product decisions, which can include:

Attitudinal researchBehavioral researchWorkshop facilitationSurveysPersona developmentUser interviewsFocus groupsDiary studiesEthnographic studiesContextual inquiry

Additionally:

Familiarity with basic User Experience principlesInterest in quantitative user research (e.g., quantitative usability testing, analytics, or statistical analysis)Experience in presenting/sharing research insights to a variety of audiences Demonstrated impact of research insights to inform product and design decisions

Experience with project stakeholder management, which can include:

Setting expectations for research outcomesCollaboration during research methodologyFollow-up activities after sharing research insights

Other Desired Skills/Experience with quantitative user research, which can include:

Website or mobile analytics assessmentQuantitative usability testingStatistical analysisPrevious research-related work in an industry outside of financial servicesDemonstrated influence of research’s role in stakeholder product and design decisions  Familiarity with advanced User Experience best practices for web and mobile design

Previous research-related work around Accessibility and/or Inclusion, which can include:

Familiarity of WCAG (Web Content Accessibility Guidelines) standardsExperience with accessibility user testingPrevious research-related work that prioritized reaching under-represented audiencesFluency in English and Spanish preferred

Desired Attributes

·         Comfortable working autonomously

·         Values and enjoys collaborative work/projects

·         Positive and optimistic attitude

·         Committing to limiting bias in research methodology

·         Constantly curious and asks meaningful questions

·         Has a growth mindset and wants to continuing deepening knowledge

·         Takes pride in their work to produce quality and timely research

·         Adaptable to changes in project priority and scope

·         Ability to make quick but thoughtful decisions

·         Self-aware of their strengths and weaknesses

·         Open to feedback (both giving and receiving feedback)

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week.  The manager will set the work schedule for this position, including in-office expectations.  Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL, Atlanta, GA or Charlotte, NC.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$81,569.40 USD

Median:

$109,190.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location DetailsAtlanta Midtown

Location:Atlanta, Georgia

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.