Job Description Insight Global is seeking a Customer Support Representative to join the Digital Engine Services team at a leading aerospace company onsite in Longueuil, QC. The Customer Support Representative provides day to day technical support to customers/aircraft operators across the world for Digital Engine Services (DES) engine data acquisition and transmission systems. This position is responsible for in-service activities, including coordination and support of DES systems with internal Front Line organizations as well as the coordination of all DES technical communications internally and with customers/operators/aircraft OEMs. Key Responsibilities - Provide technical support to customers/aircraft operators/aircraft manufacturers across the world for Engine Data Acquisition and Transmission Systems. - Provide technical support of DES systems and Oil Analysis Technology with Front Line organizations. - Lead DES technical communications internally and with customers/operators. - Support field upgrade campaigns of DES systems and Oil Analysis Technology - Lead development of DES tools/services for customer support team - Work with customer support team situated across various locations - Actively support and participate in the program field issues summary meetings This role is 5x week onsite in Longueuil, QC. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Bachelor of Engineering degree and 5+ years work experience - Previous experience in an aerospace customer service or maintenance - Experience with programming in Python - Hands-on experience using data visualization tools (PowerBI) - French is an asset null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.