J.P. Morgan is a leading global investment bank with one of the largest client bases in the world. This role is with the Digital Document Services group within the Wholesale Payments line of business. 

As a Digital Documents Services Payments Associate within the Digital Document Services team, you will manage account setups, review documents, and support regulatory and data migration projects. Be part of a dynamic team within our Wholesale Payments division, serving one of the world's largest client bases.

Join J.P. Morgan, a top global investment bank, in our Digital Document Services team. You'll manage account setups, review documents, and support regulatory and data migration projects. Be part of a dynamic team within our Wholesale Payments division, serving one of the world's largest client bases. 

 

Job Responsibilities:

Identify issues and coordinate with relevant functions internally for prompt resolution on disputed points within set time-frame parameters. Work with key partners in legal, business, operations, and technology to contribute towards the development of an efficient operating framework. Collaborate closely with business stakeholders in various locations and the global document management team in India, US, and UK. 

Required qualifications, capabilities and skills:

Proficiency in MS Office.Advanced English skills. Strong verbal and written communication skills. ‘Working to deadline’ approach. Strong organizational skills. Education: Bachelor in Business Administration, Law Degree, Bachelor in Economics, or similar. 

 

Preferred qualifications, capabilities and skills:

Customer Focus Mindset: Exhibits a profound dedication to comprehending and fulfilling the requirements of clients, thereby ensuring an elevated standard of client satisfaction. 

Client Experience: Demonstrates a proven capacity to augment client satisfaction and loyalty through proficient communication and exemplary service delivery. 

Empathy and Active Listening: Possesses the ability to discern and address client needs with empathy and careful attentiveness. 

Problem-Solving Skills: Demonstrates the capability to identify challenges and devise effective solutions to enhance client satisfaction. 

Relationship Building: Proficient in cultivating and sustaining robust, positive relationships with clients and stakeholders.