Digital Content QA Coordinator Share on: + **Location** London, United Kingdom + **Job ID** 0000026413 + **Category** Sales, Marketing & Product Management **Job Description** We are currently seeking a detailed oriented and engaged Digital Content QA Coordinator with keen curiosity about our customers who are utilising our digital offerings to engage with our brand and purchase online for a fixed-term contract period ending 31st May 2026. Bring your deep attention to detail and appreciation for localised experiences to help us deliver flawless, relevant content to shoppers across the world! **** Relocation support is not offered for this role**** **Core Responsibilities** + Review a wide variety of end-to-end shopper journeys on the site and log issues, request corrections and make recommendations for improvement across device (desktop, mobile and tablet), country and language. + Document and socialise QA checklist for product, theme, promotion, and campaign launches. + Find and recommend opportunities to improve the efficiency of managing content for products, themes, and campaigns. + Partner with consumer services specifically to validate reported issues and facilitate their resolution. + Identify and recommend additional innovative mechanics and processes to improve the quality of our content and experiences. + Use data to find opportunities for improvement across the user journey, including spotting issues across individual countries. + Support the delivery of online content A/B testing, ensuring the right asset is deployed to the right test. + Perform localization audits and translation reviews cross site for your native language and facilitate resolution of reported issues + Coordinate the feedback loop with translation vendors on the reported translation errors on the website. **Play your part in our** **team succeeding** As a part of the LEGO Retail organisation, the Global Ecommerce team drives commercial performance and development of LEGO.com. Collaborating with global colleagues in Ecommerce, Marketing, Consumer Services and our external agency partner, this role monitors and improves the quality of our content so that shoppers can easily find what they are looking for and purchase with confidence, no matter the country, language, or device they choose to browse in. **Do** **you** **have** **what** **it** **takes?** + Proven experience in eCommerce, preferably in a direct-to-consumer environment as well as online user experience. + Strong communications skills with a collaborative approach, and an ability to partner across the business at varying levels. + Proficiency in English (both written and spoken) as well as other languages preferably French, Japanese, Spanish, Korean, Dutch or Italian (other languages can be considered also). + A high-level understanding of online business tools and processes that identify root causes of quality issues and represent website standard methodologies. + Great attention to detail and prioritisation of responsibilities with a determination to see issues through to resolution. + The ability to travel internationally is approximately 5%. + Commitment to our hybrid working policy 'Best of Both' (minimum 3-days working in the office) + Experience working with Contentsack or similar CMS is an advantage as is previous experience in translation or proofreading. **Join the LEGO® team today** **What’s in it for you? Here are some of what to expect:** **Family** **Care** **Leave –** We offer enhanced paid leave options for those important times. **Insurances –** All colleagues are covered by our life and disability insurance which provides protection and peace of mind. **Wellness** – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and program run by local teams where you are based **Colleague** **Discount** – We know you'll love to build so from day one you will qualify for our generous colleague discount. **Bonus** – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme. **Your workplace –** Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic, and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and they belong. The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g., race, color, religion, sex, national origin, sexual orientation, disability or gender identity. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. **Build** **your** **career brick by brick at** **the** **LEGO** **Group!** Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. **What’s in it for you?** Here is what you can expect: **Family Care Leave** - We offer enhanced paid leave options for those important times. **Insurances** – All colleagues are covered by our life and disability insurance which provides protection and peace of mind. **Wellbeing** - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. **Colleague Discount** – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. **Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. **Workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. **Join the LEGO® team today.**