**DESCRIPTION** This position is #Hybrid, in the office 3 days a week. You will **lead the Content Management and Syndication team** , supporting clients through Acosta’s digital commerce services. In this role, you’ll assist the Director in **representing multiple consumer packaged goods (CPG) manufacturers** across various **omnichannel retailers** , while managing the team’s workload. Your key responsibilities include: + Establishing standardized processes and workflows to efficiently manage client projects + Identifying opportunities for improvement in collaboration with internal and external partners + Maintaining direct relationships with key clients and overseeing the assignment of other client accounts across the team **RESPONSIBILITIES** + **Own** the content management and syndication process for top clients: managing key components of content management and syndication, while distributing any administrative aspects to direct reports, as needed. Must ensure that all content updates are fully pushed out to each retailer listed in the contract. + Owns the reviewing and validation process for all digital shelf analysis reporting to clients, where an ODM is not available, ensuring that the Digital Content team is delivering reliable and accurate reporting. + **Build/document** operational processes and standards, in conjunction with the Director of DCS, to create consistent, repeatable ways of working to avoid/minimize increases in cost of services and margin erosion. + **Develop and maintain** effective working relationships with team members, internal partners, clients, customers, and others to establish a collaborative and dynamic approach to our services. + Act as a business operations **SME** to influence, manage change, and educate, to ensure business commitments and objectives are met. + **Training and development** , as needed, to learn new tools, systems, and processes in support of job duties and to help in the training of the team. This includes all **Acosta mandated training courses** . + **On-board & train** new Digital Content Analysts **QUALIFICATIONS** Education Requirements: + Bachelor’s Degree Work Experience Requirements: + **Eight Years of relevant experience** Knowledge, Skills, and Abilities Requirements: + Familiar with **managing the retailer enterprise systems, digital shelf tools, the process of optimizing content** , and best practices in creating online merchandising, inclusive of PDP content fundamentals + **Knowledge of digital marketing tactics** /planning is preferred, but not required + Experience with product information manager (PIM), digital asset manager (DAM), and content management tools + Retailer-specific eCommerce capabilities and processes experience preferred + Talented leader with the ability to effectively manage associates within the department and influence associates outside of their area of responsibility, as needed + Strong coordination and project management skills + Strong business communication and interpersonal skills with both internal and external workgroups + Skilled at managing competing priorities and effective conflict resolution + Highly organized and detail-oriented **\#DiscoverYourPath** **ABOUT US** Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. **\#DiscoverYourPath** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Marketing **Position Type:** Full time **Business Unit:** Digital Commerce **Salary Range:** $61,500.00 - $76,900.00 **Company:** Acosta Employee Holdco LLC **Req ID:** 7184