**In This Role, Your Responsibilities Will Be:** + Collaborates with various stakeholders to drive content quality, maintenance, and consistency + Scope and execute on content projects, measuring and reporting on customer impact + Enforces content standards when collaborating with SME authors + Responsible for the content set for their portfolio, enabling and evangelizing customer self-service through their decision-driven content actions + Uses and promotes Site Hygiene best practices, enforcing Content Lifecycle policies for their portfolio’s content and managing linking strategy + Analyzes the content health and value of their portfolio to identify top customer tasks and implement high impact content updates that enable customer self-service for those tasks + Uses a combination of data analysis, user research, customer and internal feedback, and content audits to identify high impact opportunities for improvement across all content types. **Who You Are:** You follow through on commitments and make sure others do the same. You balance the interests of multiple stakeholders. You provide calmness and productivity, even when things are unclear. **For This Role, You Will Need:** + Experience with web writing best practices, information architecture, and general web technology + Data-driven and analytical mindset. Must be able to evaluate data and reach sound conclusions to drive priority of work + A passion for customer success and keeping a customer-centric mindset at all times + Demonstrate a drive for results, problem-solving skills, and an ability to make independent decisions for the benefit of a product and a team + Possess expert skills around building consensus and rallying cross-functional and/or global teams to work together **Preferred Qualifications That Set You Apart:** + Familiarity with Knowledge-Centered Support best practices and Test & Measurement Support procedures + Experience with NI products and intimate knowledge of customer needs and hurdles when using these products **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25021630 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.