Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

 

As a Senior Product Associate in Digital Channels Middleware Platforms team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

 

 

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.Considers and plans for upstream and downstream implications of new product features on the overall product experience.Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.Writes the requirements, epics, and user stories to support product development. Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordinationLeads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirementsManages timelines and dependencies effectively while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partnersDevelops and maintains evergreen quarterly roadmaps and summary to ensure alignment with strategic goals and provide clear vision for product deliveryCoordinate and manage stakeholders to ensure smooth delivery of product featuresCreate presentations and documentation, including product feature release updates. Communicate with senior leadership and promote product features to align with strategic goals.

 

 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionDeveloping knowledge of data analytics and data literacy3+ years of experience or equivalent expertise in product delivery or a relevant domain areaDemonstrated ability to execute operational management and change readiness activities. Good understanding of delivery and demonstrate implementing continuous improvement processesExperience in product or platform-wide release management, in addition to deployment processes and strategiesProven organizational skills with a high level of proactive, personal initiative, good work ethic, and ability to work independently and across functional teamsExcellent critical thinking and analytical skills. Excellent communication and interpersonal skillsFlexible, adaptable to shifting priorities; able to manage multiple tasks and projects in a fast-paced, results-driven environment. Customer focused with the ability to turn insights into actionProven stakeholder management skills working across product, technology, agility, design and data teams to develop robust and timely product delivery plans and execution mechanisms within an agile framework. Good expertise and experience in working within an agile product delivery lifecycle

 

 

Preferred qualifications, capabilities, and skills

Proficient knowledge of the product development life cycle, design, and data analytics