MISSION

 

1.  Define & Lead Digital Energy Services Operation Efficiency Plan

·  Deploy key internal processes, tools, including guidelines for Utilization/Absorption

·  Ensure yearly capacity planning process/production linked to growth ambition and utilization, absorption efficiency action plan. Monitor progress as per backlog build up and capacity.

·  Build current state and future state model by leading Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset.

·  Work closely with top countries to ensure alignment and execution of an agreed plan with support from SE Digital, LoB and Commercial

2.  Drive Demand Creation with Modernization Operational Marketing Programs for growth across top countries,

§  Legacy BMS IB transitions\: Track Installed Base by deployment of Global tools such as IB Genius, Platforming tools, drive monetization by clear program to be deployment by Category Managers/Country

§  Work closely with Line of Business on Offers, tools, and sales enablement to support country operations in accelerating transitions

§  Monitor progress, country maturity, and drive good practices sharing

 

 

Leading KPIs

·  Utilization % and Absorption/Chargeability Rate

·  % EBO Modernization / transitions, Modernization growth

 

REQUIREMENTS

Working Experience\:

Preferred University Master’s degree (Engineering and/or Business)Master’s degree in international business management (MBA) will be a plusMinimum 8 years in customer interfacing roles preferably in multi country role.Previous experience in Services especially in Services Tools/bfs/ServiceMax On site deployment, IB Intel and Salesforce is a strong plus.Strong knowledge of Key service operations KPIs, and actions needed to improve.Ability to understand, influence & convince customers and internal stakeholders in a complex, fast moving set up. Ability to manage multiple senior stakeholders in across Zone/Division and Countries with country and customer interest as a priority.Strong skills using Microsoft Office suite of applications (Excel, Word, Powerpoint)

Business Understanding\:

Strong on boarding will be provided on DE Offers and Services with key leaders.Service business models, processes, tools.Good Verbal and Written communication skills in EnglishAbility to simulate estimation models to forecast and drive decisions. Analytical – critical reasoning and quantitative analysis skills a plus