About SimpliSafe: 

At SimpliSafe, we’re not just another home security company — we’re on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK, and we’re just getting started. 

Since launching in the UK in 2019, we’ve received top ratings from Trustpilot, glowing reviews from leading publications, and a sky-high Net Promoter Score of 72+. But it’s our people who make all the difference. Now, we’re looking for a motivated, customer-obsessed Sales & Loyalty Advisor to join our Manchester-based team and help take our service to the next level. 

The Role: 

As a Digital Advisor, you’ll be at the heart of our customer journey - providing real-time support to our customers .You'll work across calls, emails, and live chat to provide technical support to our customers and and help people feel safe in their homes. 

What You’ll Do 

Managing inbound and outbound call workflows in a timely manner  Communicating with our customers via Phone, Email, Live Chat and Social Media  Supporting our customers technical enquiries and offering solutions  Identifying and assisting customer’s needs and requirements  Troubleshooting issues with our customers Ensuring excellent call quality and working to achieve ‘first call resolution’ (FCR) on all calls  Proactively contacting customers to ensure their satisfaction 

What You’ll Need 

Experience in technical support/customer support is desirable  Must be an excellent communicator with the ability to build rapport quickly  Excellent written communication  Must be able to prioritise effectively and work efficiently  Team player - must be able to follow instructions, accept and apply feedback  Adept in problem solving and skilled in troubleshooting  Strong attention to detail, a Tech Support Representative will provide support and resolve any problems that our customers may face involving their security system with accuracy and efficiency. 

What Values You’ll Share: 

Customer Obsessed - We understand our customers and aim to build long term relationships and trust.  Aim High - We are always challenging ourselves and others to grow and improve.  No Ego - We drive to succeed as a team and learn from our mistakes.  One Team - We collaborate and win as a team.  Lift As We Climb - We invest in developing others and ourselves.  Lean & Nimble - We test, learn and improve. 

What’s in it for you? 

Working at Simplisafe, you’ll have access to: 

36 Days holiday entitlement  Enhanced pension  Life assurance  Private dental and healthcare  Free eye test and contribution to glasses  Employee Assistance Programme  Access to retail discounts  SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.)  Cycle to work scheme  Team social events (annual summer and christmas parties, amongst other socials)  Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc 

Ready to Make an Impact?

If you’re passionate about customer service, love tech, and want to be part of something meaningful—we want to hear from you.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact hr-uk@simplisafe.co.uk.