DGM (SDWAN) Delivery Exp.

1)    Responsible for setting up industry level  best practices and processes. Closure of solutions as per business needs for new product i.e  SDWAN, IP-MPLS etc.

2)    Delivery Experience function SPOC for management level  and cross functional discussion. Must be effective communicator and influencer.

3)    Onboarding of these solutions and enriching right set of eco-system for seam less assurance journey.

4)    Strong emphasis on digitization and Single pane of glass ecosystem for effective service management.

5)    Team enablement and upskilling of SDWAN vertical.


 

Strong business and technical Skills to understand processes, solutions,  network implementations over IPMPLS, SDWAN etc . Define the strategy to develop the configuration cases as well as roadmaps for addressing technical/process challenges jointly with our Internal and external teams i.e   OEM’s , channel partners, support partners.
 

Major Challenges :

Incumbent needs to have a vision of the current challenges and concerns of the Technical Solution/ process gaps , as well as impact analysis over the network during support and delivery .  Excellent configuration Management & Troubleshooting Skills upto advanced level are essential to develop strong circle of influence across the direct customers/vendors and partners .  Internally, needs to guide/align teams to deliver the desired support based on drafted Standard Operating Procedures. Strong understanding of  NMS ecosystem and integrations of them i.e Everest/likewise with SDWAN controllers etc for seamless operation management.