At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Opportunity:

As an Intern, you will work closely with the product teams within Roche’s Digital Products domain. This internship offers a unique opportunity to gain hands-on experience in the field of ServiceNow Administration and Development. You will assist in automating routine tasks, improving system reliability, and supporting daily operations work.

Assist in determining the appropriate product for user-related issues, ensuring efficient routing and resolution.

Provide basic support to internal users, guiding them through functionalities and troubleshooting minor issues.

Work with a cross-functional team (Scrum Master, Developers, and Business Unit Stakeholders) 

Regularly review and process user-submitted tickets identifying and taking action on requests related to data uploads, bug reports, missing information, and required updates.

Collaborate closely with product owners and support the execution of next steps for various product enhancements and issue resolutions.

Assist with data quality initiatives, ensuring the accuracy and completeness of information.

Identify opportunities for automation and efficiency gains.

Dedicate 1-2 hours daily to self-guided learning and exploration of the ServiceNow platform, gaining a deeper understanding of its functionalities, configurations, and capabilities. 

Who you are:

Currently enrolled in a Bachelor’s program or equivalent experience in Computer Science, System's Engineering.

Basic understanding of DevOps.

Strong problem-solving skills and the ability to work collaboratively in a team environment.

Excellent verbal and written communication skills.

Willingness to learn and adapt to new technologies.

Preferred:

You have prior internship experience. 

Experience with programming languages such as JavaScript, CSS, HTML is desirable.

Experience with DataBase Design and Scripting Development.

Experience with Debugging and troubleshooting.

Familiarity with Gitlab/Github and CI/CD pipelines is desirable.

Basic knowledge of other Front-End Technologies is preferred.

Knowledge of Agile Methodologies (Scrum / Kanban) environment is an asset.

Curiosity and willingness to explore emerging AI technologies and their business applications.

Additional Information:

This position is a 8 -month work term (full-time) and is expected to begin in January 2026.

The position is located in Mississauga, Canada. Our team follows a hybrid work structure (minimum 3 days in the office).

This internship is designed to provide practical experience and mentorship, preparing you for a future career in ServiceNow within any industry.

Relocation benefits are not available for this job posting.

#TechBridge

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.