Key Responsibilities

Implement, configure, and manage ThousandEyes or Grafana monitoring tools across various network segments. Develop and maintain Selenium scripts for end-to-end transaction monitoring. Analyze network performance data to identify trends, issues, and opportunities for optimization. Collaborate with network, IT, and application teams to enhance network visibility and troubleshoot complex issues. Design custom alerts and dashboards within ThousandEyes and Grafana for real-time network intelligence. Conduct root cause analysis of network incidents and provide actionable insights for resolution. Address vulnerabilities associated with any of our monitoring tools. Stay updated with the latest network technologies and ThousandEyes and Grafana features to continuously improve our network monitoring capabilities. Work with teams to package and deploy ThousandEyes endpoint software to PC and MAC workstations including managing licensing.

Skill and Qualifications

Proficiency in scripting for automation and monitoring, specifically with Selenium, JavaScript, and Python. Extensive experience with ThousandEyes, Grafana or similar network monitoring tools. Solid understanding of internet protocols, routing, and BGP. Experience with cloud environments (AWS, Azure, Google Cloud) is highly desirable. Knowledge of API integrations for custom tooling and automation. Excellent analytical and problem-solving skills to effectively address network issues. Strong communication and collaboration abilities to work across different teams and articulate technical concepts clearly. Management experience with Active Directory, Modern Management for PC, and MAC platform management are desired.