Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

     Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.      Code debug test document and communicate product/component/features at development stages.      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles      Identify the problem patterns and improve the technical design of the application/system      Proactively identify issues/defects/flaws in module/requirement implementation       Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      Number of defects post delivery      Number of non-compliance issues      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Meet the defined productivity standards for project      Number of reusable components created   Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Code:

Develop code independently for the above

Configure:

Implement and monitor configuration process

Test:

Create and review unit test cases
scenarios and execution

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Project:

Manage module level activities

Manage Defects:

Perform defect RCA and mitigation

Estimate:

Estimate time
effort
resource dependence for one's own work and others' work
including modules

Document:

Create documentation for own work as well as perform peer review of documentation of others' work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Execute release process

Design:

LLD for multiple components

Mentoring:

Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

Must have 1 Servicenow Development End to End experience of ServiceNow -based application design and implementation Ability to design, develop, and manage ServiceNow applications in the IAM (Identity & Access Management) space Hands-on experience with requirement gathering, code reviews, releases, and compliance checks 2 Technical Skills & Tooling Strong experience in Agile and scrum practices and methodologies Experience in Business Rules, Catalog Scripts, UI Actions, UI Policies, Script Includes, REST APIs, and other ServiceNow scripting Experience in Angular (for Service Portal), JavaScript, API integration, and automation testing (ATF in ServiceNow) Skilled in integration with REST / SOAP API, Webservices in Servicenow 3 Collaboration & Cross-Functional Engagement Ability to work with product owners, project managers, and global teams to align with ServiceNow and IAM standards Experience in drive process improvements and standardization Experience in team management and providing technical support to ensure timely, high-quality deliverables Skilled in engaging with teams and acts as a technical lead POC for day-day development support Demonstrated experience documenting user case processes and BPM workflows 4 Soft Skills & Working Approach Excellent communication (written & verbal) Strong problem-solving and troubleshooting skills. Ability to collaborate with cross-functional teams. 5 Education & Experience Bachelors degree with in Computer science or any related field Certification in ServiceNow like CSA (Certified System Administrator) Minimum 2+ years of ServiceNow development experience 6 Candidate's Availability Candidate is available to join within 15-30 days Candidate is available to join within 30 days Candidate must be flexible for working in UK hours Good to have Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment Knowledge of ServiceNow workflows, catalogs, request management, and custom widget development Knowledge of IAM processes, including managing privileged/non-privileged accounts, and human/system accounts Certification in CIS-ITSM (Certified Implementation Specialist – IT Service Management) IAM experience would be preferred